Meeting House Inc
Phone: 9427 1841 47 Burns Bay Rd, Lane Cove 2066 Area served: Lane Cove, North Sydney, Willoughby LGAs. Community bus used for shopping and other excursions for frail aged people.
Mosman Council - Community Transport
Phone: 9978 4120 Civic Centre, Mosman Square, Mosman 2088 Individual and group transport for frail older people and people with disabilities who are unable to use public transport. Assists with transport to medical appointments and visits to a spouse who is in hospital. Services include shopping trips, social and day outings, library visits and a shuttle service which runs between Mosman and St Leonards on Thursdays. Area served: Mosman LGA (North Sydney included for the Shuttle Service).
Parramatta Council Community Wheels
Phone: 988 68 1400 A door-to-door transport service for frail older people, people with disabilities and their carers. Services include shopping trips, transport to medical and social appointments, and day centres. Area served: Parramatta, Holroyd LGAs.
Ryde Hunters Hill Community Transport Phone: 9816 5000 Henley Cottage, Cnr Victoria Rd & Crown St, Henley A door-to-door transport service for frail older people, people with disabilities and their carers. Services include shopping trips to Macquarie, West Ryde and Gladesville shopping centres, social outings on a regular basis and transport to medical and social appointments. Area served: Ryde, Hunters Hill LGAs.
Taxi Transport Subsidy Scheme (TTSS)
Phone: 1800 623 724 Level 5, 16-18 Wentworth St, Parramatta 2150 Web:
www.transport.nsw.gov.au/ttss Subsidised taxi travel at half the metred fare up to $30 for people with severe and permanent disabilities who are unable to use public transport. Application forms available from Dept of Transport.
44 Seniors & Care Guide 2015
UnitingCare Ageing Men's Activities to Energise (MATE) Chatswood Phone: 1800 486 484 2 Chapman Ave, Chatswood 2067 MATE accompanies men to medical and other appointments within their local area. For more information see column 1, page 18.
Wheelchair Accessible Taxis
Phone: 1800 043 187 (toll free) 9-13 O'Riordan St, Alexandria 2015 Web:
www.zero200.com.au A central booking office for wheelchair accessible taxis.
Willoughby Council Cab
Phone: 9777 1000 A prebooked transport service within the Willoughby City Council area. A single trip using a CouncilCab voucher costs $5 per passenger. Books of vouchers are available from the driver, the Dougherty Community Centre or Willoughby City Council. Bookings must be made by 4pm the day before you wish to travel. Hours of operation are Tues - Fri 10am-3.30pm.
Complaints
If you are a client of a service co- ordinated by a Home and Community Care (HACC) service or Home Care Package, and you would like to make a complaint, it is suggested you directly contact the Complaints Officer of the particular service. Your complaint should be dealt with according to the service’s Complaints Policy. Following this process, if you believe your complaint is unresolved, and you wish to take this further, you could contact:
Aged Care Complaints Scheme Phone: 1800 550 552
Part of the Department of Social Services. Free service for anyone to raise concerns about the quality of care and services being delivered to people receiving aged care services subsidised by the Australian Government, including residential care, Home Care Packages, Commonwealth- funded HACC services.
NSW Ombudsman Phone: 9286 1000
Level 24, 580 George St, Sydney 2000 Web:
www.ombo.nsw.gov.au
Health Care Complaints Commission
Phone: 9219 7444 or 1800 043 159 Level 13, 323 Castlereagh St, Sydney 2000 Web:
www.hccc.nsw.gov.au Independent organisation that resolves, investigates and prosecutes complaints about health care to protect the health and safety of the public.
National Aged Care Advocacy Line
Phone: 1800 700 600 Web:
www.myagedcare.gov.au/how- make-complaint/advocacy-services
A free, independent and confidential service assists clients to raise issues with their service provider while supporting them during the complaints process.
Cultural and Linguistically Diverse
Services (CALD) Armenian Aged Care & Community Welfare Centre
Phone: 9419 6394
10 Macquarie St, Chatswood 2067 Email:
welfare@armenian.com.au Case management, Information and referral services for people in the Armenian community. Office: Mon-Fri 9am– 3pm. Day Centre: 8am–3pm Wed & Fri. Dementia Specific Day Care: Tues 8am–3pm.
Australian Chinese Community Assoc. Phone: 9412 3488
Suite 103, Level 1, 10 Help St, Chatswood 2067 Day care, dementia care, counselling, educational seminars, social activities, social support and referral services for frail-aged Chinese people and their carers. Mandarin, Cantonese spoken.
Australian Chinese Community Assoc. - Western Centre
Phone: 9687 8981
15 Hunter St, Parramatta 2150 Web:
www.acca.org.au Broad range of services including aged day care service, dementia day care and government-subsidised Home Care Packages for age 65+ and frail aged Chinese people. Cantonese, Mandarin spoken. Mon- Fri 9am-4.30pm.
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