ADVERTORIAL FEATURE
The Perfect Host
We talk to Bernice Coyle about how the Soho House Group have made their membership management software, Plus2, work for them
Membership Management Software. We use the system mainly as a database
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to add new members and record their visits, but in the UK and Germany we also use Plus2 to run our Direct Debits. We moved to a Gladstone hosted system at the end of 2012 as we had outgrown our existing facilities. A range of problems meant
we didn’t want to host from our own offi ce; from the system going down at any time to the fact that we have an outsourced IT company that can’t easily be on hand to reboot our server in the
lobally we have 10 Houses and one stand-alone Hotel that use Gladstone Health and Leisure’s Plus2
Central London offi ce. Consequently we had Houses worldwide that couldn’t check the status of members coming in and needed a more reliable system - the hosted system via Gladstone was perfect for us. It saves us costs on the maintenance
of our system as well as calls to our external IT company’s helpline, but the real saving long-term is likely to
be staff time. We can now offer a better customer service too. In the past, when the system went down the Houses overseas could not use it out of UK offi ce hours, but this is no longer an issue, and the system is much quicker too as each House accesses the database via its own broadband. We now have a far more reliable system – backed up and fail proof. We’ve been working with
“It saves us costs on the maintenance of our system as well as calls to our external IT company’s helpline, but
the real saving long-term is likely to be staff time. We can now offer a better customer service too”
Gladstone since 2006, with plans to open several more Houses worldwide in the coming years, and won’t hesitate to use Plus2 to manage these members’ clubs.
Bernice Coyle Soho House Group
TO CONTACT GLADSTONE PHONE 01491 201010 OR VISIT OUR WEBSITE
WWW.GLADSTONEMRM.COM May 2013 © Cybertrek 2013 Read Health Club Management online at
healthclubmanagement.co.uk/digital 23
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