FBC UPFRONT» Q&A
Those who think they deserve prefer- ential treatment need to be dealt with
Two industry veterans Q
address a surprisingly com- mon occurrence at clubs.
Deal With Members Who Think They Deserve Preferential Treatment Two industry veterans address a surprisingly common occurrence.
“We have a few
Q A
lowed. This way, both the instructors and the management and facilities management, this bully- like behaviour amongst members can turn into a disaster. It’s hard to believe
A
pan . If there is still a problem, the manager should intervene First and foremost, there has to be a
Secondly, the instructor must quietly speak to the partici- that adults can be so childlike.
A
outside of the class and speak directly to the member. posted “code of conduct” visible for all I to see, stating that saving spots is not
ation this way, they could also insist that all spots are rotated and the management have s mething few minutes b fore the class begins. Secondly, the instructor must qui- Fetly speak to the participant. If there is o still a problem, the manager should in- tervene outside of the class and speak B directly to the member.
rances Michaelson wner/director Muscle Up, Inc. a e-d'Urfé, Que.
If the instructor or manager are un- able to deal with the situation this way, they could also insist that all spots are A rotated each class. Or, if possible, the
Q: "We have a few members who regularly attend classes
and think that they have a “reserved spot” on our group exer- cise floor. Even worse, these members also tend to arrive late. If anyone is in their spot, they nudge them out of it to claim it for their own. Is this also a problem at other clubs and group exer- cise studios? How do other clubs address this situation?”
A: If it isn’t dealt with by the instructor and facilities man-
agement, this bully-like behaviour amongst members can turn into a disaster. It’s hard to believe that adults can be so childlike.
First and foremost, there has to be a posted "code of con- duct" visible for all to see, stating that saving spots is not al- If it isn’t dealt with by the ins ructor have something to back them up.
members who regu- larly attend classes and think that they have a “reserved spot” on our group exercise floor. Even worse, these mem- bers also tend to arrive late. If any- one is in their spot, they nudge them out of it to claim it for their own. Is this also a problem at other clubs and group exercise stu- dios? How do other clubs address this situation?”
A see MAR lightbox dreamstime
Valued Members: To continue to offer exceptional experiences and to main-
f the ins ructor or m nager are unable to deal with the situ- allowed. This way, both the instructors
each class. Or, if possible, the door could be kept locked until a to back them up.
I see this situation happen fre- quently with spinning. Some peo- ple feel that they “own” a particu- lar bike, and they claim it up to a half-hour before the class starts by placing their belongings on it. I fi nd that it is mostly a social is- sue for women who like to work out with their friends, sometimes at the expense of others. The problem is easy to resolve if it is addressed candidly and tactful- ly. I suggest addressing members before the start of each class and also with simple signage. Here’s an example of a message [see sidebar] I’ve posted for members.
Some people feel that they “own” a particular bike, and they claim it up to a half-hour before the class starts by placing their belongings on it. I find that it is mostly a social issue for women who like to work out with their friends, sometimes at the expense of others. The problem is easy to resolve if it is ad- dressed candidly and tactfully. I suggest addressing members before the start of each class and also with simple signage. Here’s an example of a message I’ve posted for members:
: I see this situ tion happen frequently with spinning. door could be kept locked until a few minutes before the class begins.
Frances Michaelson owner/director Muscle Up, Inc. Baie-d’Urfé, Que.
14 Fitness Business Canada March/April 2013
Bobby Verdun principal Atwood Consulting Group Natick, Mass.
®
tain safety in our group exercise classes, it is important that participants respect personal boundaries and space at all times. At the start of each class, please situate yourself com- fortably in a space and refrain from “moving” participants from a particular space on the floor. If you arrive late, we ask that you participate at the back of the class to avoid any interruptions.
Valued Members:
Bobby Verdun principal Atwood Consulting Group Natick, Mass. ###
To continue to offer exceptional experiences and to maintain safety in our group exercise classes, it is important that participants respect personal boundaries and space at all times. At the start of each class, please situate yourself comfortably in a space and refrain from “moving” other participants from a particular space on the fl oor. If you arrive late, we ask that you participate at the back of the class to avoid any interruptions.
Bobby Verdun principal Atwood Consulting Group
Reprinted with permission from IHRSA. For more information visit:
www.ihrsa.org/industryleader
®
Reprinted with permission from IHRSA. For more information visit:
www.ihrsa.org/industryleader
could make the letter to valued members a graphic possibly.
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