MYSTERY SHOPPER: TRIA INTEGRATIVE MEDICAL INSTITUTE
Although fi ve years old, the wellness centre has a timeless design which gives the impression that it only recently opened
English map from the website. I was dropped off at an entirely diff erent hospital! A T ai version would prevent such a situation.
DISABLED ACCESS:
Tria is beautifully designed to cater to indi- viduals with disabilities.
DESIGN:
T e facility is large, inviting and thoughtfully planned. Guests are greeted with soothing natural tones along with modern yet com- fortable furniture, a lovely water feature and a calming aromatherapy scent. Although fi ve years old, the timeless design gives the impression that it is recently opened.
T e fi rst fl oor features the main reception
and waiting area, retail boutique, organic café, changing rooms, 50 treatment rooms – including couples rooms and water suites with baths and Vichy showers – four hydrotherapy wet areas, an infra-red sauna, steamroom and gym. It felt like a luxury resort. T e second fl oor houses the diagnostic
and consultation areas, physician offi ces, lab services and reception area for medical serv- ices. While it’s decorated in the same inviting tones, it felt more like a beautifully-designed and highly professional medical centre. Taking into account the number of treat-
ment rooms, I suspect Tria is over-built for current levels of business. However, with an
aim to attract corporate groups – conference facilities are available too – it’s been built with a long-term perspective.
CLEANLINESS:
T e centre is meticulously maintained and kept fastidiously clean.
THE STAFF:
While friendly and helpful, there were lan- guage barriers with some of the spa and medical reception staff . But with the high levels of T ai hospitality, I knew I would be properly cared for.
THE EXPERIENCE: There are more than 150 treatments on the menu, including those with Vichy showers 82 Read Spa Business online
spabusiness.com / digital
After lengthy exploration of the myriad options, I settled on an anti-ageing Cryo Stem Cell Facial and emailed Tria with a query I had along with my desired date and time. Within eight hours, I received a call to say that treatment was no longer availa- ble. As I specifi cally wanted an anti-ageing facial – rather than a straightforward spa treatment – the polite woman suggested I schedule (and helped me book) a us$25 (€19, £16) consultation with Dr Chaiyaporn, an anti-ageing and hormone specialist. Con- sidering Tria’s philosophy of helping people optimise their health, a consultation is key and I was impressed they suggested this approach and did so in such a sincere way that didn’t make it feel like an upsell. I voiced my concern that I wouldn’t get a treatment at all, but was reassured there
SPA BUSINESS 4 2012 ©Cybertrek 2012
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