Spa director Astrid administers treatments as well as heading up a team of six therapists
guest’s stay great, but fi ts in with “strategy for better ageing – our customers are older and will only continue to age. We have the deep knowledge and skills and we’re trying to develop innovative programmes.” When Wachter says ‘deep knowledge’, she’s referring to a number of health experts which Grand Park Hotel has teamed up with to create spe- cialist packages. “You have to be involved in the market, and off er something new and we try to always stay ahead of the curve.” Programmes include a seven-night TCM
Retreat by Dr Liane Weber, a TCM practi- tioner who also works as a medical doctor seeing patients at the caves. Cuisine using local and organic pro-
duce is another a key focus for Grand Park Hotel. Head chef, Franz Huick, has created a fi ve-course gourmet menu, while a low-fat Grand Spa option – featuring carefully bal- anced recipes free from gluten and lactose – was introduced two years ago. T en earlier this year, the hotel partnered with Dr Bodo Werner, a specialist in the FX Mayr detox method that’s based on creating a healthy digestive system through diet, a daily dose of epsom salts and good eating practices such as chewing food a minimum of 50 times before you swallow to help break it down (see sb07/3 p92). Between them, they’ve developed four detoxifi cation programmes
SPA BUSINESS 4 2012 ©Cybertrek 2012
Walter, the sauna master, performs different rituals in the sauna every evening
ranging from seven to 21 nights each which run from May to August. Most recently, following increased demand,
they launched a seven-day insomnia pro- gramme. Led by Dr Weber, it includes a medical examination plus Helios Sleep Anal- ysis – using a machine with sensor, video and audio-measuring devices – and treat- ments encompassing TCM, anti-stress and spa treatments, radon therapy (in the caves and onsite) and nutritional advice. Wachter says that these new programmes have tempted only a few guests so far. T e FX
Mayr detox can be a tricky sell because of the initial side eff ects of weaning people off poor diets, while guests might not have enough time to fi t in the full sleep package. “It’s still important for us to off er com-
plementary programmes, as they’re an additional benefi t for our demanding fi ve- star clientele,” she reasons. Plus the team is working hard to raise the profi le of the pack- ages by initiating talks by the spa manager and relevant experts on Tuesday evenings and educating staff who, in turn, talk to cus- tomers throughout their time at the spa.
Read Spa Business online
spabusiness.com / digital 71
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