in this issue
p30 Evian’s Laurent Houel
p40 ISPA 2012 US Spa Industry Study
p48 Nordic spas in Québec, Canada
7|Editor’s letter: Thinking local Liz Terry on how the spa industry is developing as a proximity market
16|Letters Views on corporate wellness in Australia and global spa education
20|News WTS acquires Blu Spas; Conrad launches an in-house spa brand suitable for a global rollout; new Brazilian spa backed by AOL’s co- founder and Body Shop entrepreneur
26|Everyone’s talking about: Pampering Are spas missing a trick in their move away from indulgence? Elly Earls gets the industry’s opinions
p66 Radiation therapy in Austria
30|Interview: Laurent Houel Evian’s global brand development director tells Katie Barnes about the group’s new evianSpa licence concept that’s set for a strategic global rollout
36|Consultant profi le: Patrick Saussay T e consultant who’s charged with evianSpa’s international development
40|Research: Steady States Colin McIlheney analyses the latest statistics from the US spa sector
48|Spa tourism:
Canada’s creative spark T e Canadian province of Québec is leading the way in spa innovation says Terry Stevens
10 Read Spa Business online
spabusiness.com / digital
66|Radiate health Healing caves are part of the better ageing off ering at Austria’s Grand Park Hotel. Katie Barnes investigates
SPA BUSINESS 4 2012 ©Cybertrek 2012
52|Association profi le: Lucie Brosseau T e head of a new spa association in Québec talks to Katie Barnes about numbers, trends and challenges
56|Research: Work it out Katherine Johnston reveals key recommendations following a much-needed study on global spa management training
60|Top team: Miraval T e team that created the new spa at Miraval shared a bold vision as Liz Terry discovered on her visit
SONGQUAN DENG /
SHUTTERSTOCK.COM
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