READER SERVICES SUBSCRIPTIONS
denise gildea +44 (0)1462 471930 CIRCULATION
michael emmerson +44 (0)1462 471932 EDITORIAL TEAM EDITOR
liz terry +44 (0)1462 431385 MANAGING EDITOR
katie barnes +44 (0)1462 471925 NEWSDESK
tom walker +44 (0)1462 471934
aoife dowling +44 (0)1462 471938 NORTH AMERICA EDITOR
peter sargent +1 239 949 3394 ADVERTISING TEAM
PUBLISHER/ADVERTISING SALES astrid ros +44 (0)1462 471911
ADVERTISING SALES julie badrick +44 (0)1462 471919
john challinor +44 (0)1202 742968 jan williams +44 (0)1462 471909
ADVERTISING SALES –
WWW.SPA-KIT.NET stephanie rogers +44 (0)1462 471902
ADVERTISING PRODUCTION ed gallagher +44 (0)1905 20198
SPA RECRUITMENT/TRAINING SALES sarah gibbs +44 (0)1462 471908
WEB TEAM
WWW.SPA-KIT.NET PRODUCT SEARCH ENGINE
kate corney +44 (0)1462 471927
SPABUSINESS.COM
michael paramore +44 (0)1462 471926 tim nash +44 (0)1462 471917
dean fox +44 (0)1462 471900 emma harris +44 (0)1462 471921
DESIGN
andy bundy +44 (0)1462 471924 FINANCE
denise gildea +44 (0)1462 471930 CREDIT CONTROL
rebekah scott +44 (0)1462 733477 on the cover
Designer Clodagh, one of the visionaries behind the new Miraval spa (p60)
contributors Elly Earls
Elly Earls specialises in hospitality, travel, lifestyle and healthcare writing and regularly
contributes to both consumer and business publications around the world including titles in Thailand and the UAE. Previously, she was the editor of four UK-based healthcare magazines.
Colin
McIlheney Colin McIlheney is the global
research director at PricewaterhouseCoopers and in his 30-year career, he’s designed more than 200 global surveys. He’s also the research advisor for ISPA and served as the lead manager for the 2012 US Spa Industry Study (p40).
Terry
Stevens Dr Terry Stevens is the managing director of global leisure and tourism consultancy
Stevens & Associates. The company specialises in strategic planning, with a focus on changing market trends, especially in the context of health and wellness tourism.
Katherine Johnston
Katherine Johnston is a senior economist at the US-based non- profi t research institute
SRI International. She has 13 years of experience in industry analysis and economic modelling internationally. She has also led four key spa studies for the Global Spa & Wellness Summit.
Lisa Starr
Business consultant, trainer and educator and overall curious person, Lisa Starr has
been helping spa companies maximise their performance – in front and back of house operations – for 30 years. She also blogs on spa management issues at
gramercyone.com/blog
Mindy Terry With over 19 years’ experience in the spa sector, Mindy Terry is the president of
Creative Spa Concepts. Currently based in Thailand, Terry’s diverse expertise has led to her respected work as a writer, speaker and educator on the business aspects of wellness.
T e views expressed in individual articles are those of the author and do not necessarily represent those of the publisher, T e Leisure Media Company Ltd. © Cybertrek Ltd 2012. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the copyright holder, Cybertrek Ltd. Registered at Stationers’ Hall 30851, Spa Business ISSN 1479-912X is available on annual subscription for UK £28, Europe £38, USA/Canada £28, rest of world £38, from the Leisure Media Company Ltd. Portmill House, Portmill Lane, Hitchin SG5 1DJ, UK. Printed by Mansons. ©Cybertrek 2012 ISSN 1479-912X. Digital edition at
www.spabusiness.com/digital
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14 Read Spa Business online
spabusiness.com / digital SPA BUSINESS 4 2012 ©Cybertrek 2012
©ERIC LAIGNEL
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