This page contains a Flash digital edition of a book.
PT the Auditor Let Them Out! Free of Charge!


As parking becomes more complex and we begin to mar- ket our garages in different ways, we add products that


we can sell to potential customers. One of my clients provides debit or value cards. These are cards with actual money on them. The garage


operator adds money to the card when it reaches a certain amount, and in some cases, the cardholder can add value online. The benefit to the cardholder is that they pay for only the


amount of parking they use (say they park just once or twice a week), and the garage gets the benefit of the “float” or value that remains on the cards in circulation. It’s a win-win. (In some systems, a credit card is kept on file for these debit


or value cards and that credit card is charged when the transac- tion is complete.) These debit cards typically work like this. When a person


enters the parking lot, the revenue control system remembers their entry time. When they exit, the system computes the fee based on the entry time and deducts that amount from the card’s balance. In most systems, these cards can be charged at the same rate


as a normal daily parker, or at a different rate depending on the deal the operator made with the cardholder. If they want to attract these parkers, the operator may offer debit cards at a low- er rate than a regular pay-as-you-go daily. So far, so good. The money is deducted when the card exits. If there is some issue at exit (the reader doesn’t work, the card doesn’t work, the


gate doesn’t work, etc.) and the attendant on duty lets the driver out manually, the card never gets charged. Since most debit cards “look” like


standard monthly cards, the attendant simply re-synchs the card to keep it in the correct anti-passback status. No money is charged or debited from the card file or the stored value on the card. The customer parked for free. At one of my locations, the client has fewer than 100 debit


cards. An audit of usage for 2011 revealed a loss of more than $7,300 on debit cards improperly processed. In this system, both monthly accounts and debit cards are set


into an account. The account determines what the monthly rate is, or if a debit card, what the transient rate is. As an example, an early bird rate or night rate may be avail-


able only if a person has a “frequent parker card.” Depending on the deals in place, there are different rates based on volume of use, areas parked and time of day parked. This is true for both monthly and debit cards. Not a single month goes by that I do not find an error in how


the cards were set up in the system that enabled the customer to pay a lesser amount than what they should have paid. This is due to both the quality of the person doing the account setup and their attention or lack of attention to the details. Sometimes good


Continued on Page 76


There’s no pressurelike a Cyclone. Scours away dirt and grime in one pass while reclaiming cleaning water.





Faster. Easier. Cleaner. And greener. The CY200™


Before walk-behind with Advance Cyclone™ technology


not only scours outdoor surfaces better than spinner head pressure washers, it lets you clean up to 5,850 sq. ft. per hour so you can handle more jobs per day. Using no chemicals, the patented Cyclone cleaning head safely delivers a vortex of streak-free cleaning power equivalent to a category 4 hurricane, providing deeper scouring and water recovery without a vacuum system and leaving no pooled water or runoff. A three-stage filtration system eliminates waste contaminants from reclaimed cleaning water, offering a complete solution for faster, more effective and eco-friendly outdoor surface cleaning.


The Cyclone cleaning system includes the CY200™ walk-behind cleaning head and TR5500™ delivery and recycling trailer


water Cyclone


A Nilfisk-Advance Brand ©2012 Nilfisk-Advance


™ ecoCleaning technology 800-850-5559 www.advance-us.com


See the Cyclone CY200/TR5500 in action at www.advance-cyclone.com


Concrete or asphalt, Cyclone cleans your toughest jobs in one pass with no danger of damage


After


Parking Today www.parkingtoday.com


75


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84