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Use These Guidelines to Safeguard Employees, Customers & Operations An NPA Certified Parking Professional (CPP) Core


By Heather Sieber


While most parking operators and managers usually have pro-


cedures in place to handle various emergency situations, it’s always impor- tant to reinforce the basics for your team members. Parking professionals have the ability


to reduce the number of emergencies in the parking facility through good mainte- nance practices, training, information and safety programs, and attention to safe employee work behavior. The following is a checklist of steps and guidelines to fol- low during different safety situations.


Standard Preparation Although specific procedures will vary among parking facil-


ities, here are some general precautionary procedures to follow in an emergency: • Always attend to the safety of customers and employ- ees first.


• Ensure that all employees are familiar with safety and emergency procedures at all times. Every parking facility safety program should include a periodic review of the safety and emergency procedures for fire, robbery, injury and damage, etc.


• Develop and follow a schedule for conducting routine safe- ty inspections of the facility and safety equipment.


Parking professionals should be prepared to deal with fires,


missing vehicles, robberies, collision or injuries, elevator and manlift malfunctions or damage to the facility.


Fire In the event of a fire, every employee in the parking facility


should be familiar with, and ready to follow, emergency fire pro- cedures. While some fires can be readily and easily extinguished by on-site personnel, in case of any fire, you should: • Call the fire department. • Assist customers and employees in evacuating the facility, if necessary.


• Alert the main office. • Complete a report of the incident.


Missing Vehicles


Should a customer’s vehicle appear to be missing: • Verify that the vehicle is missing. • Report to the main office that the vehicle is missing and ask for instructions.


• Contact the vehicle’s owner if the owner is unaware of the problem.


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• Advise the vehicle’s owner to call the appropriate authori- ties immediately, such as the police and the owner’s insur- ance company.


• Cooperate with police and insurance company investigators.


Robberies In an effort to prevent robberies, train employees to stay alert


at all times while on duty. If necessary, remind employees to look up from their work frequently and keep their eyes open for sus- picious behavior. Advise employees to call the police if they notice suspicious-looking individuals loitering near the facility. In case of an actual robbery attempt, advise employees to fol-


low these procedures: • Stay calm and do what you are told to do. • Do not put yourself at risk in any way. • Sharpen your powers of observation. Watch carefully. If possible, make a mental picture of details of the robber and the robbery.


• Call for help as soon as it is safe to do so. • Call the security staff or the police, and then the main office.


Collisions & Injuries Collisions or injuries are probably the most common


occurrences. If a customer or employee is injured, follow these procedures: • If the injury is severe, do not attempt to move the victim. • Call the fire or police emergency response numbers and describe the conditions of the victim and the acci- dent scene.


• Keep the victim quiet and protect the area from any intrusion.


• Try to determine events leading to the accident or injury and record details, including witness names, addresses, etc. • Complete all necessary reports.


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