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Use These Guidelines to Safeguard Employees, Customers & Operations from Page 65


Elevator & Manlift Malfunctions


• Use the intercom system to inform customers in the ele- vator that help is on the way.


• Notify the elevator service contractor that there is an emergency.


• Depending upon response time of the elevator service contractor, notify the fire department to rescue persons trapped in the elevator.


• Stop the manlift. • Give immediate assistance to any employee on the manlift. • Call emergency services, if necessary. • Call the manlift service contractor. • Keep the manlift inoperative until repairs are made.


Damage to the Facility Damage to a parking facility may be caused by weather,


equipment malfunction and stress to the structure or by vehicle collisions. A parking professional should act immediately to con- tain the damaged area and prevent further damage or injuries. Among other things, the parking professional should: • Call for emergency assistance, if necessary. • Control the damaged area immediately by blocking cus- tomer and employee access.


• Inform the main office immediately and follow their instructions.


• If appropriate, contact the appropriate service contractor to schedule immediate repairs.


An entire chapter in the NPA’s Certified Parking Profession-


al (CPP) Study Guide is devoted to these same safety guidelines. The CPP program – a practical, comprehensive curriculum designed to assist managers in performing their duties in an effective and professional manner – sets performance and service standards at the point where the parking industry and the cus- tomer meet. The CPP credential is the standard against which excellence and professionalism are judged. For those of you who may have your CPP but are interested


in the latest security designs for parking facilities, consider read- ing “Security Design for a Parking Facility: Enhancing Safety for Patrons and Employees,” available in the Research & Publica- tions section of NPApark.org. Also, in November, the NPA will offer a live webinar on safe-


ty and security. Industry experts will examine ways in which improvements in closed-circuit TV, security gates, signage and lighting to better both safety and your company’s bottom line. Consider earning your CPP or encourage your team mem-


bers to do so. NPA members and non-members are welcome to apply. For more information, go to Professional Development at NPApark.org.


Heather Sieber, CAE, VP, Marketing & Communications for the National Parking Assocition. She can be reached at HeatherSieber@npapark.org


PT


The Road to Smarter Parking is Easy.


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