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effective (automated solutions such as central paystations and mobile pay alternatives). • Integration of various technologies makes retrieving real-


time data or applying changes difficult. In the end, the three Passport Parking execu-


tives concluded that these issues resulted in low- er overall customer (parker) satisfaction. They determined that a most effective way


to approach these issues was to create a true “cloud-based” software solution. They had observed that pure-play vendors (those that focus on a single approach such as on-street, off- street, pay-by-phone, software, etc.) introduce integration issues to the marketplace. They also felt that it was difficult for existing players to migrate current products/services to a cloud- based model. In their company literature, they quote Har-


ald Raetzsch in a December 2011 Parking Today article: “Many vendors even tried for some time to simply adapt what they have and call it a ‘cloud’ offering or an online system … to prolong the life of a non-cloud architecture under a new cloud logo or product name.” “As [parking facility owners and operators] start to feed


operations and customer data into the ‘cloud’ … they can lever- age the mobile, personal, local, social and contextual trends that are transforming the parking industry and the world,” noted Bar- ney Pell of Onti Corp. and QuickPay Parking in the December 2011 issue of Parking Today.


The Passport Parking trio felt that by starting from scratch,


they could leverage their experience as an operator and create an integrated hardware and software platform that utilizes a com- pletely cloud- based system and be uniquely positioned to win market share with a disruptive technology. Their approach was to build a cloud-based


software system and integrate all aspects of off- street parking, including pay-by-phone, RFID- enabled parking monitoring for contract parking and uncontrolled lot enforcement, plus fully automated pay-in-lane, pay-on-foot, and pay-by- space options. All systems would be integrated and accept a cloud-based validation system, including validation for pay-by-cell. Charlie Youakim’s hardware and software


design background, Bob Youakim’s business development and auditing experience, and Gutierrez’s investment banking background all blended to assist the fledgling company in its ini- tial design and development phases. The cloud-based software that supports pay- by-phone is in place. It offers a number of


options, including pay-by-voice and pay-by-text. The contract parking management system offers a web-based registration process, year-round open enrollment, and if required, a complete fulfillment system. The mobile pay and remote management applications are on location in Charlotte, NC, where they are col- lecting customer feedback. The pay-in-lane/pay-on-foot equip- ment will follow, the executives said. They believe that the company’s management system will be


Continued on Page 14


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