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Speaker Bios

Ginny Griffin University of North Texas Strategic Planning at the University Level Ms. Ginny Griffin is a graduate of Vanderbilt University. She worked for Wyeth Pharmaceuticals as a sales representative for 14 years prior to beginning her career in parking. In 2005 Ginny brought her marketing and organizational skills to Western Kentucky University to assist in the development of the newly established Parking & Transportation Services department. As Operations Manager Ginny was a member of the senior management staff responsible for front line customer service, parking enforcement, special events, infrastructure maintenance, communications and marketing and campus liaison. Ginny accepted the position as Associate Director for Parking & Transportation Services with the University of North Texas in July of 2011. In this position she is responsible for planning, managing and directing daily parking & transportation operations, including administration, permits, fine collection, enforcement, lot maintenance and construction. She supervises professional and support staff and serves as a member of the department leadership team. Ms. Griffin believes that her experience in the pharmaceutical industry and her parking experience at WKU have well prepared her to bring improved customer relations and efficient services to Te University of North Texas. She has recently been accepted as a CAPP candidate.

Bob Harkins, EDD University of Texas University Programs – Transportation, Shuttles and Car Sharing; Strategic Planning at the University Level

Bob Harkins became the associate vice president for Campus Safety and Security on September 1, 2005. He coordinates the activities of Emergency Preparedness, Environmental Health and Safety, Fire Prevention Services, Parking and Transportation Services, and Te University of Texas at Austin Police Department. Bob enriches our community with over 12 years of extensive knowledge in leading the campus safety and security programs of two major universities. Between 1993 and 2005 Bob directed the parking and transportation at the University of Pitsburgh and Te University of Texas. Prior to assuming his university career, Bob spent 27 years in the Army, retiring as a colonel. Over the course of his military career he was awarded two Silver Stars for valor and two Purple Hearts. Troughout his career he has had a variety of assignments focusing on campus safety and security. Bob earned his doctorate in education from Pitsburgh University in 1998. He continuously plans the steps toward making Te University of Texas at Austin the safest campus in the nation by leading the Safety and Security Commitee and reaching out to students, faculty and staff to create a safety-minded community.

Michael Huber City of Indianapolis PPP and how it worked in Indianapolis Michael Huber was appointed Deputy Mayor for Economic Development by Mayor Greg Ballard in March 2010. As Deputy Mayor, Michael’s role is to implement Mayor Ballard’s economic development vision: to help Indianapolis companies grow, to invest infrastructure capital to leverage private dollars, and ultimately “to make Indianapolis the most atractive place in the nation for the creation and retention of good jobs,” in the words of Mayor Ballard. Prior to joining Mayor Ballard’s team in January 2008, Michael worked in Indiana Governor Mitch Daniels’ administration for three years. He served as Deputy Commissioner of the Indiana Department of Administration (Jan. 2007 – Jan. 2008) where he managed State government support services including real estate and leasing, print and mail, and logistics and warehousing. He was Deputy Director of the Office of Management and Budget (OMB) Government Efficiency and Financial Planning group (Jan. 2005 – Jan. 2007) where he and his team led Governor Daniels’ state government-wide performance management and program review initiative (PROBE). Michael is a member of the Associate Faculty of the School of Public and Environmental Affairs (SPEA) at Indiana University- Purdue University-Indianapolis (IUPUI), where he teaches a course in public and nonprofit sector performance management in the Spring Semester.

Mathew Hurewitz Parking In Motion Apps, Information, and the City – Go High Tech for Free Mathew Hurewitz leads product development for Parking In Motion (‘PIM’). Currently, he is working on refining and expanding PIM’s “ParkMe” functionality, which takes the guess work and frustration out of parking, by telling you where to park. Prior to Parking In Motion, Mathew Hurewitz co- founded an e-commerce startup (Browsemob) and has 5+ years experience in the Supply Chain Management / Logistics / Transportation space.

Bill Knobeloch City of Madison Parking Utility Multi Space Meters (Pay by Space/display) – Cities are Flocking to Them Mr. Knobeloch (Ka/no/block) earned his B.B.A. from the University of Wisconsin – Madison with Transportation, Marketing and Public Utilities majors. He earned his CAPP designation by the University of Virginia and the International Parking Institute in 2010. He has been in the Transportation business for over 40 years and in his current position since 2005. As the Parking Operations Manager for the City of Madison Parking Utility he manages off-street and on- street parking. His responsibilities include administration, personnel, finance, revenue control, budgeting and properties. He is a member of IPI, NPA and the Wisconsin Parking Association. For the past year he has been replacing about ½ of his pole meters with multi space, pay and display meters. We asked Bill to explain why he chose a pay by space operational system rather than a pay and display system and the process he used to get there. He will share with you some information about his system and what his multi space expectations were compared to reality.

Peter Lange Texas A & M University University Programs – Transportation, Shuttles and Car Sharing Peter Lange is executive director of Transportation Services at Texas A&M University, College Station, Texas. He is responsible for one of the largest parking, transportation and fleet operations on any college campus in the country. Prior to joining Texas A&M in 2003, Peter was systems administrator and assistant director for Georgia Tech’s Parking and Transportation department in Atlanta Georgia. While at Georgia Tech and Texas A&M, Peter has implemented numerous soſtware applications and web enabled the majority of A&M’s parking processes. Peter is a member and past chairman of T2 Systems Customer Advisory Board, member of the Texas Parking and Transportation Association and a member of the International Parking Institute were he co- chairs the IPI Parking Technology Commitee. Peter was the recipient of the 2009 distinguished service award from the Texas Parking Association and a 2010 recipient of Texas A&M’s highest staff honor the “President’s Meritorious Service Award”. Transportation Services at Texas A&M was named “2009 Parking Organization of the Year” by the International Parking Institute. Peter has authored a number of industry articles and has presented at numerous industry conferences including MCPA, NPA, TPTA, IPI, T2, NACAS and the Canadian Parking Association. Peter has a BA in marketing from Georgia State University and resides in College Station, Texas with his wife Paty and son Pete.

Robert Milner, MS, CAPP University of Maryland, Baltimore Bootcamp-Universities; Why I Hired an Operator at my University Robert presently serves as Director of Parking and Transportation Services at the University of Maryland, Baltimore. Prior to his joining the UMB, Mr. Milner held senior level executive positions within two of the nation’s leading parking organizations. His impressive career boasts over 20 years in the parking industry. His experience has afforded him an invaluable opportunity as a professional trainer in areas and issues addressing: 1) customer service; 2) motivation; 3) leadership; 4)professional development; 5) parking and transportation; and, most recently, 6) the First Observer Program. Mr. Milner is a much sought-aſter speaker at seminars and conferences throughout the U.S. His presentations excel in the areas of customer service, personal motivation, and management development. Mr. Milner’s educational background includes a Master of Science in Applied Science Management (University of Maryland University College); a Bachelor of Science in Business Management (Bowie State University); an Associate Arts degree in Marketing; and the CAPP designation from the IPI and the University of Virginia. Additionally, he holds the title/rank of Certified Customer Service Trainer with International Parking Institute (IPI).


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