how to...
at all times, allows scheduling far in advance and automates the flight bookings according to those schedules,” said Mr Heuer. Scheduling ensures that the most qualified individuals are automatically selected for appropriate assignments. The scheduling process defines the proper terms and conditions for each crew nationality, compiles contracts and wages, validates travel documents and certifications required for travel and joining the vessel and notifies the crew and others accordingly. Payroll integration automatically calculates leave entitlements, earnings of wages, overtime, and incentives. Such controlled and automated processes result in significant cost savings from various sources, for example reducing flight change requests. A second phase, which is now underway,
focuses on recruitment, performance appraisals, and improved qualitative analysis whereby appraisal results help assess promotions or demotions, as well as priority and preferred scheduling consideration. Internet access is also expected for crew members and other remote users, such as port agents, manning/
recruiting agents, authorities, transportation agents and hotels.
When Seabourn fleet operations were integrated
into the same HAL departments in early 2011, FC’s core shipboard property management system (SPMS),
fleet management system (FMS), and
ResOnline software were extended to Seabourn ships, creating a common basic IT platform between the two brands. What began on HAL in 2004 was extended to Seabourn in 2011. Jason Grant, director of fleet IT at HAL, commented,
“We are very pleased with the smooth transition to FC’s systems. Seabourn will gain long-term advantages with
increased synergy between applications and
improved information flow that starts shoreside with ResOnline, continues on board ships via SPMS, and culminates shoreside again with FMS.” The next step for Seabourn was to enhance the existing system to apply the tools to deliver a better service to the passengers of this top-end product. Mr Meurrens said, “Seabourn tells us what kind of service they want and it is up to us to turn it into something [ie, a functional business requirement].” He continued, “It was very important to Seabourn to have the previous history of guests on board. The company works with a lot of repeaters and if they go from one ship to another it is important that personalised service follows them. This is a big thing for passengers. For example, the stewardess can prepare the bed in the same way as on another ship, or specific food needs are automatically catered for.” Once agreed, FC programmed and presented
the software to Seabourn, where it was subject to user acceptance tests. The system was installed in an office where onboard operation can be simulated to test the functionality of the product. This gives everyone a chance to ensure that what worked on paper also works online. FC was in the process of confirming delivery of
Passengers can check their itinerary on FC’s smartphone app
76 I Passenger Ship Technology I Spring 2012
the enhanced system as PST went to press (see page 87). The system is due to be run in-house for four to six weeks before being rolled out on the Seabourn fleet in June/July. Mr Heuer said, “The enhancements for delivery of guest services is brand new and was the idea of some people from Seabourn and HAL working together. Our part has been to put this into an automated business process.” PST
www.passengership.info
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