how to...
Passengers’ previous preferences are available on FC software before check-in
From paper to program is a painstaking process
(FC), is very familiar. “We have smaller customers that have an idea of what they want. They summarise it in a single paragraph and then they want it built.” The information is seldom sufficient and this means that a lengthy and formalised process is needed for Fidelio and the customer cruise line to come to an understanding of exactly what result it wants and how to build a system that will deliver it. Mr Meurrens’ role involves getting information
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from the customers and turning it into advice for programmers. It may sound simple but in some cases it can take years to get from the first request to final product delivery. There are many steps involved in developing a new system, requiring
74 I Passenger Ship Technology I Spring 2012
urning a single paragraph into a fully-fledged system is something with which Werner Meurrens, business analyst at Fidelio Cruise
In the first in a series of ‘How to ...’ features, PST went behind the scenes at software supplier Fidelio Cruise (FC) to see just what’s involved in taking an idea and turning it into a workable system
by Susan Parker
collaborative efforts with the customer and sometimes external parties. The necessary steps will differ for an enhancement process versus delivering an existing system for a new customer. Tony Heuer, president of FC, explained how his business has changed over recent years. “In the past
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