Actual call centre conversations !!!!!
Customer: 'I've been ring- ing 0800 2100 for two days and can't get through to enquiries, can you help?'. Operator: 'Where did you get that number from, sir?'. Customer: 'It was on the door to the Travel Centre'. Operator: 'Sir, they are our opening hours'.
Samsung Electronics Caller: 'Can you give me the telephone number for Jack?' Operator: 'I'm sorry, sir, I don't understand who you are talking about'. Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?' Operator: 'I think you mean the telephone point on the wall'.
RACMotoring Services Caller: 'Does your Euro- pean Breakdown Policy cover me when I am trav- elling in Australia ?' Operator: ' Doesn't the product name give you a clue?'
Caller (enquiring about legal requirements while travelling in France ): 'If I register my car in France , do I have to change the steering wheel to the other side of the car?'
Directory Enquiries Caller: 'I'd like the number of the Argoed Fish Bar in Cardiff please'. Operator: 'I'm sorry, there's no listing. Is the spelling correct?' Caller: 'Well, it used to be called the Bargoed Fish Bar but the 'B' fell off'.
Then there was the caller who asked for a knitwear company in Woven. Operator: 'Woven? Are you sure?' Caller: 'Yes. That's what it says on the label; Woven in Scotland '.
On another occasion, a man making heavy breath- ing sounds from a phone box told a worried opera- tor: 'I haven't got a pen, so I'm steaming up the window to write the number on'.
Tech Support: 'I need you to right-click on the Open Desktop'. Customer: 'OK'.. Tech Support: 'Did you get a pop-up menu?'. Customer: 'No'. Tech Support: 'OK. Right- Click again. Do you see a pop-up menu?' Customer: 'No'. Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'. Customer: 'Sure. You told me to write 'click' and I wrote 'click''.
Tech Support: 'OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?' Customer: 'Wow. How can you see my screen from there?'
Caller: 'I deleted a file from my PC last week and I have just realized that I need it. If I turn my system clock back two weeks will I have my file back again?'.
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