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TTG Toolkit TECHNOLOGY 36 This week in your toolkit


Advisor TTG’s financial expert explains how to get your business in good shape for potential buyers p29


Training Win a


holiday to Spain with


the new Estaciones Nauticas course, and go skydiving with Your Car Hire p32


team toolkit


Got any business-related issues you’d like TTG to cover? Email toolkit@ttgdigital.com


Selling Power Dave Richardson shares tips on selling to singles from a Just You taster weekend p33


29


Mystery Shopper The shopper challenges travel sellers in Skegness to find a bird- watching break in Tobago p36


Getting to know your customers


Analysis tools are key to running a website as they help companies adapt their site to what their customers want. Matthew Parsons finds out how travel sites use analysis


W


hether you’re launching your first website, or reporting traffic trends at


board level, it pays to know your website stats. For some travel agencies, it may be a simple case of testing how effective an advert in the local paper is at generating visits to your site. Pure online travel agents (OTAs)


are more likely to assess which key words are bringing people to their website, or how users navigate the site before purchasing a holiday. However you use it, entry-level analysis is free with Google Analytics, and easy to set up.


At its most basic level, a Google


Analytics account provides you with a line of HTML, which you add to your website’s footer area. When you log into your account, 24 hours after adding the code, you will see a range of data, such as visits (total number of visits to your site), unique visitors (total number of unique visitors to your site), page views (total number of pages viewed on your site) and even the average time visitors spend on your site, as well as the number of new visitors.


Improving your sites Daniel Hoggan, head of search at digital marketing agency Mediaworks,


Matthew Parsons 020 7921 8015


26


Pippa Jacks 020 7921 8038


01.12.2011


Katherine Lawrey 020 7921 8018


Carlie Trotter 020 7921 8004


Lifford: IBM Coremetrics is worth the outlay


Hoggan: statistics justify development


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