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FOR BUSINESS TRAVEL WE’RE A CLASS ABOVE
Here at East Midlands Trains we know that performance is important, and delivering you to your destination on time, in comfort is what matters. We pride ourselves in being a top performing train operator and providing a great service to you.
Since the start of our franchise in November 2007 we have been the best performing long distance operator based on the industry Public Performance measure. We have held this title for over seven years and we are the only long distance Train Operator to do so. In the last year we delivered 91.7% of trains on time compared to First TransPennine Express at 89.4% and Cross Country at 89.1 %*
. Onboard WiFi
Following customer feedback, we have invested significantly in our onboard WiFi in order for you to receive a more reliable connection throughout your journey. We also introduced new easy to use log-in screens and a new 10 hour anytime bundle to allow more flexibility for passengers to use over 30 days. WiFi is complimentary in First Class and available to purchase in Standard Class.
Not only do we want to get you from A – B on time for important business meetings or on your daily commute but we want to get you there in comfort.
That’s why we are committed to ongoing improvement and dedication to customer service. Here are some of the things we are proud of and hope you are too…
Food for thought
We have a wide selection of breakfast options available on selected weekday trains into London St Pancras International. From our renowned Great British Breakfast, to lighter dishes such as the East Midlands Benedict, you’ll find the perfect start to your day.
What’s more, our All Day Menu is full of delicious treats such as tasty burritos and succulent cheeseburgers, ideal for that meal on the move.
For full options, check out our menu on board trains.
Award-winning
According to the latest National Rail Passenger Survey results, provided by independent watchdog Passenger Focus, a resounding 89% of passengers said they were satisfied with their service with East Midlands Trains.
East Midlands Trains also have the honour of 2014 Passenger Operator of the year, which is a prestigious accolade of the rail industry. This is the result of our continued investment in providing the best possible service to our passengers.
eastmidlandstrains.co.uk/firstclass 26 SEPTEMBER 2013
*Based on Public Performance Measurement, Moving Annual Average up until 19 September 2015.
Have your say
We continue to strive to meet the needs of all our passengers and are constantly looking for ways to improve our customers’ experience. That’s why we’ve launched ‘Customer Voice’ – a forum for us to invite you to discuss your views of East Midlands Trains and help us to develop a service that’s right for you. These forums are held all over our network. To take part in a Customer Voice forum, please get in touch at
customervoice@eastmidlandstrains.co.uk
Visit
businesstraveller.com
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