AOC did not meet its target for preventive maintenance (PM) work order timeliness in FY 2014. Timeliness percentages are determined by dividing the number of total preventive maintenance work orders completed as planned by the total number of preventive maintenance work orders scheduled. In FY 2014 AOC completed over 207,000 preventive maintenance work orders on time out of over 250,000 scheduled for the year, a timeliness completion rate of 82.9 percent. An additional 38,000 preventive maintenance work orders were completed in FY 2014, albeit late, bringing the total completion rate to 98.1 percent. The decrease in timeliness appears to correlate with an increase in the volume of work orders in FY 2014, coupled with a decline in the AOC workforce. Table 28 and Figure 50 provide the six-year trend in timeliness. Fiscal Year 2009—FY 2010 figures represent total completion rate and FY 2011—FY 2014 represent completion within the planned cycle time.

AOC measures the effectiveness of its cleaning program through formal team inspections that verify the application of proper cleaning procedures. In addition, AOC continued to administer the peer inspection program as a validation method to the teams’ cleanliness inspections. The peer inspection program that started in FY 2013 entails jurisdiction representatives conducting cleanliness inspections across buildings to provide the building occupant’s perspective. Six buildings have been cross-inspected with average scores never below 4.2 on a scale of 0 to 5. The highest scores were obtained by the AOC Capitol Building jurisdiction, which was inspected twice in FY 2014 (average scores of 4.9 and 4.8). The six-year performance trend, shown in Table 30 and Figure 51, indicates consistent adherence to AOC’s cleaning standards as verified through the Team Inspections Program.

TABLE 27: Performance Indicator—Preventive Maintenance Work Orders Timeliness, See Full Report, Page 77

TABLE 28: Preventive Maintenance Work Order Timeliness, See Full Report, Page 77

TABLE 29: Performance Indicator—Adherence to Cleaning Standards, See Full Report, Page 77

TABLE 30: Adherence to Cleaning Standards, See Full Report, Page 77