Photo Caption:  AOC’s talented employees are its greatest resource and critical to the organization’s mission success. The Innovative and Empowered Workforce strategic goal creates an organizational culture that attracts, develops and retains exceptional employees.

Strategic Goal 2: Innovative and Empowered Workforce

TABLE 8: Innovative and Empowered Workforce—Results for Key Performance Indicator, See Full Report, Page 22

AOC’s goal to foster an Innovative and Empowered Workforce is intended to create an organizational culture that attracts, develops and retains exceptional employees, empowers its workforce to be innovative and advances new programs and processes to serve its clients, preserve the national treasures entrusted to its care and inspire memorable experiences. This goal encourages the organization to embrace change through outstanding leadership and continuous improvement. Under this goal, AOC has defined three strategic objectives: treat people as the cornerstone of AOC’s success; increase employee involve- ment and engagement; and build a culture of transparency, ownership and accountability.

As an aspirational goal to change AOC’s organizational culture, anecdotal descriptions of progress tend to be easier to identify than quantifiable measures for this goal. The accomplishments below are examples of AOC’s efforts in FY 2014. AOC’s efforts to recognize employees that exemplify AOC’s values and whose contribution to the organization represents service excellence are quantifiable and are presented as the key indicator for this goal. Table 8 provides the number of AOC Honor Awards presented to employees in FY 2011 through FY 2014. AOC does not set a target for this indicator as awards are presented when appropriate. In FY 2014, AOC recognized 422 employees for achievements ranging from developing new and innovative ways to enhance productivity to increasing client satisfaction and reducing operational costs.

Additional performance results are provided in Section II: Performance Information.

Innovative and Empowered Workforce FY 2014, Table, See Full Report, page 22