Photo Caption: As part of AOC’s Extraordinary Services strategic goal, AOC educates, informs and inspires Capitol Hill visitors. AOC provides visitors with an enjoyable and educational experience and supports hundreds of high-profile special events including congressional awards ceremonies.

Strategic Goal 4: Extraordinary Services

TABLE 10: Extraordinary Services—Results for Key Performance Indicator, See Full Report, Page 27

AOC’s goal of delivering Extraordinary Services is intended to ensure the delivery of proactive, professional and integrated services that exceed clients’ and visitors’ expectations. Under this goal, AOC has defined two strategic objectives: provide extraordinary client services and educate, inform and inspire the Capitol Hill visitor experience.

This goal addresses AOC’s core functions as a support organization for Congress and the Supreme Court and as a provider of visitor services. Performance is measured with various indicators. The key indicator provided in Table 10 tracks completion rates for service requests, which AOC met by closing 92.9 percent of requests on time. An in-depth discussion is included in Section II: Performance Information.

Extraordinary Services, Table, See Full Report, Page 27

Extraordinary Services—Other Key Accomplishments:

• AOC continued to welcome over 2 million visitors annually to the CVC. Monthly and annual CVC visitorship is provided in Figures 14 and 15. The USBG, which has seen a significant increase in visitors over the last several years, welcomed over 1.2 million visitors in FY 2014. Monthly and annual USBG visitorship is provided in Figures 16 and 17.