• Increase Employee Involvement and Engagement. Empower employees to serve as AOC ambassadors who model the organization’s core values. Cultivate a work environment of trust and employee engagement that leads to workplace innovation, new ideas and solutions.

• Build a Culture of Transparency, Ownership and Accountability. Instill and foster an environment of accountability and responsibility by promoting transparency through effective and clear communication.

Awe-Inspiring Facilities

AOC’s goal of Awe-Inspiring Facilities reflects the commitment to outstanding stewardship of Capitol Hill, facilitating legislative and judicial business and promoting a safe, healthy and secure environment. Four objectives support this goal:

• Preserve, Enhance and Protect our Facilities and Landscapes. Ensure that the national treasures entrusted to AOC’s care are maintained and preserved for all generations to enjoy. Use modern technology to improve facility management and integrate safety, security and preservation principles into business operations.

• Strengthen our Facilities through Asset Lifecycle Management Strategies. Establish a world-class maintenance system to perform planned, preventive and corrective maintenance. Prepare AOC’s facilities to be a model workplace of the future.

• Promote a Culture of Resource Conservation. Improve facilities asset performance by integrating sustainable practices into business operations. Foster a strong culture of sustainability within the agency as well as with stakeholders and external organizations.

• Provide Superior Project Delivery. Leverage best-in-class project management principles to strengthen facilities planning and product delivery. Product delivery entails planning, programming, design, construction and related management activities.

Extraordinary Services

AOC’s goal of Extraordinary Services promotes proactive and professional integrated services that exceed clients’ and visitors’ expectations by understanding and anticipating their needs. This goal encompasses AOC’s visitor services responsibilities. Two objectives support this goal:

• Provide Extraordinary Client Services. Improve service delivery for internal and external customers and clients. Increase efficiencies and transparencies in the acquisition process.

• Educate, Inform and Inspire the Capitol Hill Visitor Experience. Provide a memorable, educational and informative experience for Capitol Hill visitors. Enhance the visitor experience by utilizing AOC’s enthusiastic staff and integrating digital media and other modern tools.

SERVE • PRESERVE • INSPIRE

George Rollins

Tree Surgeon Supervisor, AOC Capitol Grounds

George Rollins, Supervisor at the AOC Capitol Grounds’ Tree Shop, is charged with the care and management of one of the most valuable resources—the trees that define the landscape of the historic Capitol Grounds. Each year, George and his crew set up and decorate the Capitol Christmas Tree on the West Front of the Capitol. George has worked for the AOC for over 30 years and sets high standards for quality and timely tree work, outstanding emergency response and safety, and strong leadership.