George Osborne meets Carnival’s David Dingle
Chancellor hosts pensions meeting for Carnival staff Chancellor George Osborne hosted a pensions session for a group of Carnival UK staff in Southampton, along with pensions minister Steve Webb. The chancellor also toured Queen Mary 2 with Carnival chief executive David Dingle, director of marine operations Mike McCartain and ship captain Chris Wells.
“Everyone forgets the importance of the outbound travel sector in job creation”
Google travel head Nigel Huddleston, a prospective MP, at launch of Abta’s travel manifesto
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Travelopo says it was right to speak out as ban is lifted Holiday rentals agency Travelopo said it was right to speak out about rival operator Villa Parade after a High Court injunction against it was lifted. The injunction demanded Travelopo retract written warnings it sent to Villa Parade clients about the validity of their bookings. Villa Parade was granted the injunction on May 2 but ceased trading on May 14, owing customers more than £3 million.
Crystal signs up Desmond Tutu for anniversary cruise Peace and human rights crusader Desmond Tutu will be one of
50 speakers onboard Crystal Serenity for Crystal Cruises’ 25th anniversary sailing. The archbishop will share personal insights about his homeland as the cruise visits South Africa in March 2015. The 108-night voyage comprises six 16 to 21-night segments sailing between Miami, Lima, Auckland, Perth, Cape Town and Rio.
Center Parcs top travel firm for customer satisfaction Center Parcs has been named as the top travel company in the Institute of Customer Service’s annual UK Customer Satisfaction Index (UKCSI). The company, which was one of five travel companies to make the list, was ranked 13th. The UKCSI is the national measure of customer satisfaction and is devised from an online survey. The
rankings were based on 40,000 experiences by 10,000 customers.
Discover New England recruits executive director Discover New England has appointed Lori Harnois as executive director. Harnois, a board member of the US Travel Association, will take up the role on August 1, having previously worked for the New Hampshire Division of Travel and Tourism Development for 15 years. She succeeds Sue Norrington-Davies, who held the role for seven years. Harnois said: “As a native New Englander, I am thrilled to work with the tourism industry throughout the region.”
Newcastle debut for Thomson Dreamliner
The first Thomson Airways long-haul Boeing 787 Dreamliner flight from Newcastle International airport departed on Monday. Bound for Orlando Sanford, Florida, flight
TOM 392 was operated by aircraft Angel of the Sky, which was named following a competition in the northeast last year. The winner, Danielle Moore, from Jarrow,
was one of 288 passengers on the flight. Carl Gissing, a director of customer service at Thomson Airways, said: “The aim has always been to ensure that we offer Dreamliner services from different regions across the UK, so that customers can experience this aircraft from their doorstep.”
Thomson will take delivery of a further
two Boeing 787 Dreamliners next summer, bringing the fleet to eight.
Consumer spending on travel rises in second quarter The proportion of UK consumers who said they had spent more on holidays this year rose in the three months to June, according to the latest Deloitte Consumer Tracker. Deloitte
reported the difference between those spending more and those spending less year-on-year had fallen to -1%, compared with -4% a year ago.
However, Deloitte head of “It appears consumers
travel, hospitality and leisure Graham Pickett warned: “We note concerns from the aviation and travel industries about softening prices, particularly this summer, caused largely by overcapacity and a very much lower than expected number of
are delaying their booking decisions”
Spending on short breaks and eating out also improved: 13% of people reported increased spending a year ago compared with -8% in the past quarter. The outlook for July to
Lori Harnois
travelweekly.co.uk — 24 July 2014
September was even better, with consumers expecting to spend more this year than last outnumbering those expecting to spend less by 1% – seven points up on a year ago.
bookings in the second quarter. “It appears consumers are delaying their booking decisions with the expectation of picking up a late
summer holiday bargain.” The Deloitte Consumer Tracker, which is based on a quarterly survey of 3,000 UK adults, also estimated overall UK consumer confidence as four percentage points higher in the second quarter than a year ago, although negative views still outnumbered positive by -6%.
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