Brits is acknowledgement of our efforts to encourage more clients to book their Shearings holiday through ourselves.” Kieran O’Flinn, director
The Travel Brit Awards Best Newcomer Award: Winner Travel by Inspire’s Alison
Benson and Keith Herman, with Lucy Huxley, Travel Weekly
SUPERBREAK AWARD Winner:Westoe Travel, Sputh Shields “We are delighted to have won this award as we feel that the Brit Travel Awards are the most important in the industry for travel agents as they are awarded by the operators in recognition of the agents. The domestic market is hugely important to us as every customer takes a UK break at some time.” Graeme Brett, director
Thomson’s Tracey Jefferson (centre), with Howard
Barclay, Belmond, and Lucy Huxley, Travel Weekly
VisitEngland Award for Best
Domestic Promotion: Catriona Skinner (right) of winner The Travel Network Group, with Claire Burdall, VisitEngland
VISITENGLAND AWARD Winner: The Travel Network Group “We are over the moon with this award. The campaign we developed with VisitEngland was designed to inspire holidays within the UK and was rolled out across all of our platforms, including national advertising, TV, online and local marketing activities. It was extremely successful, not least because our members totally embraced it.” Si Prentice, group marketing director
BEST NEWCOMER AWARD Winner: Travel by Inspire, Bramhall “The team at Travel by Inspire were grateful to be invited to the Travel Brits and the award completely topped off the evening. We have been selling the UK for 12 months now and we have been overwhelmed by the support from domestic operators, as well as the breadth of opportunities out there to sell holidays at home.” Keith Herman, co-owner
ABTA’S GOING THE EXTRA MILE AWARD
A quick-thinking passenger assistance officer from Princess Cruises was honoured at the Travel Brit Awards for her outstanding customer service. Abta’s Going the Extra Mile
Award is presented during the Brits to celebrate a member of the UK industry who has gone above and beyond for their customers. Alexis Webster won the award
after judges heard how she managed to console a young passenger who had lost her teddy bear on an excursion in Cambodia. Quick-thinking Alexis bought the
youngster a new bear and created a back story – complete with Princess Cruises passport – to explain how the original teddy had decided to stay overseas but had sent his Cambodian friend to be looked after instead.
Her customer service and kindness were so
appreciated by the girl’s grandparents that they contacted ITV’s This Morning programme, which featured the story. Alexis said: “I was so pleased to win. It is an incredible honour to receive such recognition, from appearing on This Morning to winning this award, I’m so proud. “My role is to support and be
there for our passengers. I have spent my career working for Princess Cruises, taking a job on board straight out of school. “Princess’s commitment to
exemplary customer service is something that has been instilled in me throughout my career, and is something that I really believe in. What I did for this passenger was really just an extension of that.” Ilana Rapaport, senior PR manager at Abta, added: “Alexis’ warmth, quick thinking and creativity is everything our award is about – she really did go the extra mile to give excellent customer service to the grandparents and their grandchild.
Abta’s Going the Extra Mile Award: winner Alexis Webster (right), Princess Cruises, with Ilana Rapaport, Abta
“Not only did she do everything she could to try and find him but she didn’t give up when the bear couldn’t be found. Going the extra mile means you can keep loyal clients, and we have no doubt that Alexis’ empathy will have won her the heart of these intrepid grandparents, but also their loyalty and respect for Princess Cruises.”
24 July 2014 —
travelweekly.co.uk • 17
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