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stressful pressures as it exposes staff to new and interesting learning and development, which is positive and motivational.
pay & conditions
Pay and working conditions should reflect the responsibilities of the role. Be careful of long hours and overtime as this can lead to increased stress and staff fostering resentment towardsmanagement.
job security
Job security and the feeling that the job itselfmay be at risk is a significant source of stress and tends to impact way beyond the job
performance.Always behave with visibility, honesty and transparency; people like to know where they stand.
communication
Good communications encourage a positive salon culture, which helps to promote
well-being.Aimfor excellent communications between all levelsmanagement and staff. Foster a culture of trust and co-operation, which will result in less conflict and more efficient working.
work / life balance
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Create a salon culture which respects and encourages a healthy work / life balance. For example, offering time in lieu or overtime payments for additional work allows staff to be suitably rewarded for their efforts, which improves self-esteemand feelings of personal value and encourages commitment and job loyalty.
job fit
Only hire therapists who fit the culture and vision of the salon, as well as the role. Have a look at your recruitment process – are you doing enough to prioritise staff’s well-being at the beginning of their employment by ensuring that you get the right people in the right roles?
For your long-termemployees, ensure the role is still suitable for them. If staff are struggling to work happily and effectively, find out why before it becomes a serious issue.
what’s your management style?
A salonmanager can greatly influence the immediate working environment for staff. Amanager conveysmanymood-influencing signals to staff according to her communication, attitude, tone of voice, words used, timing of conversations and body language.Where these signals are positive staff can bemotivated, inspired and encouraged to improve productive.
But, where these signals are negative people can feel undervalued, vulnerable, a failure and alienated. It is vital that salonmanagers are aware of their own preferred way of communicating and how these preferences impact on teammembers.
Managers simplymust be trained and able to adjust their style of communications according to the needs of their therapists.
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Amanager who truly understands how to adapt her style according to each different situation and support the needs of the teamand the individuals within it, can empower any group of people to achieve remarkable
results.Themanagermust help teammembers to flourish as people and fulfil themselves in ways which far extend the normal expectations of the job.
By nature,most people are hard-working, diligent and conscientious. It is each individual’s own responsibility to safeguard their own well-being.Taking an active interest in your team’s health and well-being will repay you in increased productivity.
LizMcKeon is a Business Coach,Trainer and Public Speaker, specialising in the beauty industry. For further information on upcoming BusinessWorkshops and Speaking Events, visit
www.lizmckeon.comor telephone 00353 1 892 8007
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