PLUGGED IN / Electronic Medical Records
Training Proper training is the key to success.
Schedule training shortly before you actually use the EMRs, suggests Smith- Akin, so that people do not forget what they have learned. Draw up a training plan and schedule before you go live, she suggests. Assess the staff’s computer skills
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before developing a training program. Can they use a mouse, search the Inter- net and print a document? That might seem like a “no-brainer,” but not every- one is used to computers. Luckily, most people are familiar with
Education
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the Internet, and they are used to doing many things on their computers, ranging from online banking to shopping. Many staff members might even wonder why the practice did not make the switch sooner, according to Jones. Even if they are comfortable with
A tradition in veterinary continuing education
computers, staff might still be reluctant at first because change is scary. People go through the same feelings about change: denial, resistance, exploration and accep- tance. You have to give people an oppor- tunity to go through each emotion. “This is a very predictable pat-
tern,” says Smith-Akin. “Some people go through it very quickly, and others take longer. Some people don’t man- age the change at all. You will have to decide what you are going to do with those folks.”
Other considerations Make sure that the EMRs are backed
up every day. That backup should be automatic and not something that some- one has to remember to do. “You need to make sure that the
system has a safety net,” says Dewitz. “Protect your data, and keep a backup off site.”
Smith-Akin suggests that veterinar-
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ians look into Cloud computing, which is managing data through the Internet. Make sure you have a good and reliable Internet provider. Dewitz recommends having a second Internet provider, so that
Trends magazine, November 2012
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