TRAVEL FORECAST

2012 continued from page 63 Atlanta–Orlando Washington, D.C.

2.58 2.57 2.53

Chicago– Los Angeles Atlanta– Fort

Lauderdale– New York City

Washington, D.C.

2.52 2.45 2.35

Chicago–

Chicago– Denver

c

SOURCE: Bureau of

Transportation Statistics (www.bts.gov)

In 2010, domestic

and international travelers logged two billion

trips to destinations in all 50 states andWashington, D.C., and directly spent $759 billion

on goods and services at local businesses. Nation- wide, the economic activity sustained

by travel supported 7.4 million direct travel jobs, generated

$188.4 billion

in wages, and directly contributed

$118 billion

in tax revenue to govern- ment at all levels.

SOURCE:

U.S. Travel Association (www.ustravel.org)

50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0%

AirTravelConsumerReport ComplaintCategories

JUNE 2011

Complaint category Ranking Complaints Flight problems Cancellations Delays

1 Misconnections Baggage

Reservations/ ticketing/boarding Customer service Refunds Fares

Disability Oversales Other

Discrimination Advertising Animals

Complaint total O 2

3 4 5 6 7 8 9

10 11 12

162

152 142 90 67 48 36 24 12 5 0

1,127

389 (total) 162 115 51

JUNE 2010

Ranking Complaints 1

508 241 136 97

3

2 4 5 8 6 7 9

10 11 12

208

219 156 100 40 64 63 36 22 5 2

1,423 SOURCE: Aviation Consumer Protection and Enforcement, U.S. Department of Transportation (http://airconsumer.dot.gov)

International Seating Capacity ConstitutesaGrowing Shareof U.S.Airlines’ GlobalRouteNetworks

Scheduled fourth-quarter non-domestic ASMs (= one seat flown one mile) as a share of scheduled sytemwide ASMs, including regional affiliates.

2001 2006 2011 8 SOURCE:

Air Transport Association

(www.airlines.org)

American 64 pcma convene November 2011

Delta

Hawaiian

JetBlue

Spirit

United

USAirways www.pcma.org