TRAVEL FORECAST


2012 continued from page 63 Atlanta–Orlando Washington, D.C.


2.58 2.57 2.53


Chicago– Los Angeles Atlanta– Fort


Lauderdale– New York City


Washington, D.C.


2.52 2.45 2.35


Chicago–


Chicago– Denver


c


SOURCE: Bureau of


Transportation Statistics (www.bts.gov)


 In 2010, domestic


and international travelers logged two billion


trips to destinations in all 50 states andWashington, D.C., and directly spent $759 billion


on goods and services at local businesses. Nation- wide, the economic activity sustained


by travel supported 7.4 million direct travel jobs, generated


$188.4 billion


in wages, and directly contributed


$118 billion


in tax revenue to govern- ment at all levels.


SOURCE:


U.S. Travel Association (www.ustravel.org)


50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0%


AirTravelConsumerReport ComplaintCategories


JUNE 2011


Complaint category Ranking Complaints Flight problems Cancellations Delays


1 Misconnections Baggage


Reservations/ ticketing/boarding Customer service Refunds Fares


Disability Oversales Other


Discrimination Advertising Animals


Complaint total O 2


3 4 5 6 7 8 9


10 11 12


162


152 142 90 67 48 36 24 12 5 0


1,127


389 (total) 162 115 51


JUNE 2010


Ranking Complaints 1


508 241 136 97


3


2 4 5 8 6 7 9


10 11 12


208


219 156 100 40 64 63 36 22 5 2


1,423 SOURCE: Aviation Consumer Protection and Enforcement, U.S. Department of Transportation (http://airconsumer.dot.gov)


International Seating Capacity ConstitutesaGrowing Shareof U.S.Airlines’ GlobalRouteNetworks


 Scheduled fourth-quarter non-domestic ASMs (= one seat flown one mile) as a share of scheduled sytemwide ASMs, including regional affiliates.


 2001  2006  2011 8 SOURCE:


Air Transport Association


(www.airlines.org)


American 64 pcma convene November 2011


Delta


Hawaiian


JetBlue


Spirit


United


USAirways www.pcma.org


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