contents Special Section


83 New Builds, Renovations & Expansions Bigger, better, and brand-new venues, facilities, and destinations. 84 Anaheim 86 Long Beach 90 Team San Jose 92 Museum of Science and Industry, Chicago


94 Colorado Springs 96 Cobo Center 98 Grapevine 100 JW Marriott Indianapolis


102 MGM Grand 104 Milwaukee 106 Nashville 108 New York Marriott Marquis


110 Cleveland 112 Columbus 114 Rosen Hotels & Resorts


116 Washington Marriott Marquis


118 Calgary TELUS Convention Centre and Meetings & Conventions Calgary


120 Metro Toronto Convention Centre


122 Mexico 124 IBEROSTAR Cancún 126 Hard Rock Hotel & Casino Punta Cana


128 Milano Convention Centre


130 Malaysia Jennifer N. Dienst


132 Insiders: ABTS Convention Services Profiles of professionals representing meeting venues and services. Hunter R. Slaton


39 Features


CMP SERIES Community Relations 39 Online-community management involves issues related to growth, moderation, con- tent, events, relationships, technology, integration, and strategy. Sound familiar? Michelle Russell


CONVENING LEADERSPREVIEW Triple Shot 75 Three PCMA general-session speakers — game designer Jane McGonigal, brand consultant Sally Hogshead, and molecular biologist John Medina — on how we play, how we feel, and how we think. And what that means for how we meet. Barbara Palmer


11_11


Departments Plenary 13


The half-baked truth of


Muffingate. Pre Con: ISPA EXPO. Post Con: Omaha


Products Show. Plus: Convene On Site; NYC’s meeting bowls; Snow&Ice Symposium;


social-media maven Liz King.


Innovative Meetings 26 ‘ThingsWere Changing’ Christopher Durso


Giving Back 28 Lions Share


Christopher Durso


Working Smarter 30 Plug and Play


Hunter R. Slaton


Meeting Management: F&B 34


Waste Not,Want Not Michelle Russell


Leading Learning 35


‘Big Dos and Little Dos’ Jeffrey Cufaude


People & Processes 36


Four Quick Fixes for Your Conference Education Dave Lutz, CMP


Meeting Management: Online 37


Binary Logic Barbara Palmer


Other Duties as Assigned 136 One Hot Mess


Shawna McKinley Also in This Issue


Behind the Scenes 6 / To the Point 8 / Comments 9 / PCMA Today 10 / PCMA Planner’s Notebook 12 / Advertiser Index 135


2 pcmaconvene November 2011 www.pcma.org


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