TRAVEL FORECAST

2012

Tarmac times

more than

P of

hours 3

(Number of flights atU.S. airports)

October 2008

46 7

November 2008 December 2008 January 2009 February 2009 March 2009 April2009 May 2009

183 85 40 85 74 34 e

268 June 2009

continued on page 60 58 0 SOURCE: Bureau of Transportation Statistics (www.bts.gov) pcmaconvene November 2011 www.pcma.org Rank Airline 1 Delta Air Lines United Airlines Revenue (in millions) $698

2 American Airlines $471 3

4 US Airways 5

$321 $253

Continental Airlines $237

Flight Delays byCause

National (January–June 2011) m

SOURCE: Bureau of

Transportation Statistics

(www.bts.gov)

On time: 76.65% Air-carrier delay: 5.62% Aircraft arriving late: 7.72% Security delay: 0.05% National aviation system delay: 6.54% Extreme weather: 0.58% Canceled or diverted: 2.84%

Causesof National Aviation System Delays

National (January–June 2011)

Weather: 62.49% Volume: 29.20% Equipment: 0.72% Closed runway: 4.16% Other: 3.44%

ReservationCancellation/Change Fees byAirline,2010

(ranked by reservation-cancellation/change-fee revenue)