Previous Page
INSIDERS Profiles of professionals representing meeting venues and services ABTS Convention Services Your international partner from online to on site
DavideVeglia President,ABTS Convention Services Miami (HQ), Rome, San Francisco, Belgrade (305) 865-4380 dveglia@abtscs.com www.abtscs.com ABTS serves as the international
gateway for U.S.medical associations.We provide services frominternational housingmanagement to strategic networking, and support our clients with complimentary visa troubleshooting, CME conversion, and concierge support inmore than 17 languages.We are experts in cul- tural business practices in themedical association industry and adapt U.S. standards to serve on a global level. My career in the conventions industry came frommy
passion for bringing people together.A convention is collab- oration, and for us itmeans uniting people of different cultural backgrounds. Customer service requires full trust fromour international planners and the credibility to contin- uously deliver quality services in changing environments. We never take for granted previous experience. No one event is ever the same. My favorite part ofmy job is introducing people to
each other and creating networks which venture outside of the U.S., broadening their reach throughout the world.
Claudia Duran Vice President of Communications & Business Development (786) 374-1860 claudiaduran@abtscs.com The conventions industry got into me, not the other way around! Inmy previous experience in the entertainment industry, I was
fortunate enough to be included along with the executive team,when I was still very junior, to a large convention over- seas. I was never the same again.My eyes, ears, andmind opened up to an entirely different way of doing business, networking, andmeeting new and interesting people from
132 pcma convene November 2011
different places and backgrounds—all while earning a living. I realized that you could not onlymarket a company at an event, but all its products and services as well. This was something I loved, and had fun doing. Conventions and events have been a constant forme
throughout the years, and I continue to expand on this experience at ABTS. Our company culture is innovative, entrepreneurial, and always exciting and challenging— especially given our recent rapid growth.We strive tomain- tain outstanding quality, personalized service, and great rela- tionships with our partners and clients as we expand.
Dino Pomeran Vice President of Client Operations (305) 865-4380 dpomeran@abtscs.com Traveling around the world for about 20 years and working in the hospitality industry, I have always found excitement working with all kinds of diverse clients. The con-
vention industry can be both themost challenging yet rewarding industry when it comes to a focus on client satis- faction and customer service, especially when it involves clients attending fromall over the world. With three offices in the U.S. and Europe,we are available
to our clients 18 hours a day.At ABTS we know how important it is for our clients to be able to communicate with a “live” person, and to have amultilingual/multicultural staff who can speak 17 different languages! This is excep- tional customer service and is alsomy favorite thing about my job: knowing we always adapt to deliver the best.
“A convention is collaboration, and for us itmeans uniting people of different cultural backgrounds.”