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TRAVEL FORECAST
2012 continued from page 60 October 2010 November 2010 December 2010 January 2011 February 2011 March 2011
0 0 3 1 0 0 4
April 2011 May 2011 June 2011
16 14 1
July 2011 6
SOURCE: Bureau of
Transportation Statistics (www.bts.gov)
The True Cost of Travel
USA Today has compiled
a breakdown of airline fees for most
coach passengers: http://usat.ly /aTusCI
(last updated March 2011)
HAWAIIAN AIRLINES ALASKA AIRLINES
SOUTHWEST AIRLINES AIRTRAN AIRWAYS MESA AIRLINES DELTA AIR LINES SKYWEST AIRLINES FRONTIER AIRLINES AMERICAN AIRLINES CONTINENTAL AIRLINES UNITED AIRLINES
AMERICAN AIRLINES JETBLUE AIRLINES USAIRWAYS
EXPRESSJET EAGLE ATLANTIC SOUTHEAST AIRLINES TOTALAVERAGE 0 CARRIER
15 53 72 62 82
# OF AIRPORTS REPORTED %OF ARRIVALS ON TIME 93.1%
122 148 49 80 59 70
136 50 72
117 123
91.4% 80.5% 80.0% 79.0% 78.5% 78.2% 77.2% 77.0% 74.8% 74.6% 74.5% 73.5% 73.0% 72.0% 65.9%
76.9% SOURCE: Aviation Consumer Protection and Enforcement, U.S. Department of Transportation (http://airconsumer.dot.gov)
CustomerServiceReports totheU.S. DepartmentofHomelandSecurity
(as provided by the Transportation Security Administration)
The Transportation Security Administration (TSA) screened approximately 58 million airline passengers and their 46 million checked bags during June 2011. Below is a summary of contacts with TSA either by email or phone for that month:
Courtesy: Number of complaints: 325 / Percentage of flying public: 0.0006%
Screening procedures: Number of complaints: 33 / Percentage of flying public: 0.00006%
Processing time: Number of complaints: 60 / Percentage of flying public: 0.0001%
Personal property: Number of complaints: 1,557 / Percentage of flying public: 0.003%
p 62
SOURCE: Aviation Consumer Protection and Enforcement, U.S. Department of Transportation (http://airconsumer.dot.gov)
ReportedFlightOperations ArrivingonTime by Carrier
pcmaconvene November 2011