contents Special Section

83 New Builds, Renovations & Expansions Bigger, better, and brand-new venues, facilities, and destinations. 84 Anaheim 86 Long Beach 90 Team San Jose 92 Museum of Science and Industry, Chicago

94 Colorado Springs 96 Cobo Center 98 Grapevine 100 JW Marriott Indianapolis

102 MGM Grand 104 Milwaukee 106 Nashville 108 New York Marriott Marquis

110 Cleveland 112 Columbus 114 Rosen Hotels & Resorts

116 Washington Marriott Marquis

118 Calgary TELUS Convention Centre and Meetings & Conventions Calgary

120 Metro Toronto Convention Centre

122 Mexico 124 IBEROSTAR Cancún 126 Hard Rock Hotel & Casino Punta Cana

128 Milano Convention Centre

130 Malaysia Jennifer N. Dienst

132 Insiders: ABTS Convention Services Profiles of professionals representing meeting venues and services. Hunter R. Slaton

39 Features

CMP SERIES Community Relations 39 Online-community management involves issues related to growth, moderation, con- tent, events, relationships, technology, integration, and strategy. Sound familiar? Michelle Russell

CONVENING LEADERSPREVIEW Triple Shot 75 Three PCMA general-session speakers — game designer Jane McGonigal, brand consultant Sally Hogshead, and molecular biologist John Medina — on how we play, how we feel, and how we think. And what that means for how we meet. Barbara Palmer

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Departments Plenary 13

The half-baked truth of

Muffingate. Pre Con: ISPA EXPO. Post Con: Omaha

Products Show. Plus: Convene On Site; NYC’s meeting bowls; Snow&Ice Symposium;

social-media maven Liz King.

Innovative Meetings 26 ‘ThingsWere Changing’ Christopher Durso

Giving Back 28 Lions Share

Christopher Durso

Working Smarter 30 Plug and Play

Hunter R. Slaton

Meeting Management: F&B 34

Waste Not,Want Not Michelle Russell

Leading Learning 35

‘Big Dos and Little Dos’ Jeffrey Cufaude

People & Processes 36

Four Quick Fixes for Your Conference Education Dave Lutz, CMP

Meeting Management: Online 37

Binary Logic Barbara Palmer

Other Duties as Assigned 136 One Hot Mess

Shawna McKinley Also in This Issue

Behind the Scenes 6 / To the Point 8 / Comments 9 / PCMA Today 10 / PCMA Planner’s Notebook 12 / Advertiser Index 135

2 pcmaconvene November 2011 www.pcma.org