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months at my disposal during which I can ask seemingly foolish questions. I ask many, many questions during that ‘grace’ period. Company executives may be surprised at my ignorance or the quality of the questions. But after a period of exposure and induction you should have some knowledge of the business, and be able to add value.


During the first couple of board meetings you attend, try to listen a lot, try and ask a lot of questions from the CEO and ensure that they give you a thorough induction into the company. If you are appointed to an organisation that has a multitude of operations make sure that you go and visit some of those operations. You must expose yourself to all the underlying operations in order to deepen your understanding. I am often asked where I see myself positioned as a non-executive board member. I do not see myself as the traditional shareholders’ representative. I firmly believe that non-executive responsibilities extend to the interface with management, to the stakeholders and to the shareholders. I really do not believe that you behave solely in the interest of the shareholders. The crux is that you have to behave totally objectively when decisions are taken. There might be times that you have to take a view with the shareholder group that is seemingly disparate with the interest of the rest of the organisation and sometimes vice versa. All the represented groups should feel that you are a custodian of their interests and will act with well considered objectivity.


I have also experienced that the rest of organisational management often look at these boards as a interrogative body; as those guys that are there to make life difficult for them. I want to strongly urge


management to look at all the committees and the board differently. They are there to help and support management and to work with them to facilitate change. If the board has some disagreement with their point of view or intended direction, they have got to learn how to internalise these decisions in a positive manner. Churchill said that ‘advice is least welcome by those that need it most’.


I do not believe that you can be a board member and not participate actively in the affairs of the organisation. One of the difficulties today is that, with access to technology, it is very easy to saturate a board member with info. Board packs used to be in the region of 150 pages, but nowadays, they can be up to anywhere near to 350 pages and more. The problem lies therein that it is not always clear to me as non-executive board member which parts are critical in terms of decision making and which are not. Management has to ensure that information within the pack is relevant and that board members are given adequate time to process the information. Board members have every right to feedback to management in an informed and meaningful way. They need adequate and good quality information in order to do this.


Boards today are a very serious business


and members’ responsibility under the new companies act, the recommendation of King III and the financial services board, make it onerous. But on the other hand, I find it extraordinarily stimulating to be working with these young, energetic minds filled with such enthusiasm and excitement.”The future lies in their hands and one hope that experience and experiences will assist them to build better companies.”


20 Management Today | April 2012


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