QUALITY ASSESSED
NEvER HAS QUALITY MEANT SO MUcH
All the accommodation featured in this guide has been quality assessed by either visitEngland or the AA, or has recently applied for a rating and is awaiting assessment. Please be aware that ratings may change throughout the year.
To confirm a rating please visit
www.enjoyengland.com or telephone VisitEngland on 0207 578 1454 or email
feedback@visitengland.org
For AA ratings, visit
www.theAA.com or telephone 01256 844455 or email
customer.services@
theAA.com
All the national assessing bodies (visitEngland visitScotland, visit Wales and the AA) now assess hotels and guest accommodation (including B&Bs) to the same criteria and award one to five stars. The star ratings reflect the overall quality of the experience.
When choosing your accommodation look for the Quality Rose, the official marque of the visitEngland national tourist board rating scheme.
The visitEngland professional assessors visit every year, carrying out a routine day visit or an overnight stay in the case of serviced accommodation. On these occasions, they book in as you would, a normal guest, and test all the facilities and services. A quality score is awarded for every aspect of the experience including the comfort of the bed, the quality of the breakfast and dinner and, most importantly, the cleanliness. They also score the warmth of welcome.
Places that 'go the extra mile' to make your stay a special one, will be awarded a high star rating and hotels and guest accommodation may achieve a Gold or Silver award or Gold award for self-catering.
higher star-rated accommodation tends to have more spacious bedrooms and bathrooms, and in hotels a higher staff to guest ratio, so service should be very attentive. At five star, you can really expect to be pampered in luxurious surroundings!
hotel categories:
Hotels have a minimum of six bedrooms, but more likely to have 20+rooms. Small Hotels have a minimum of 20 bedrooms and likely to be more personally run. Metro Hotels are found in city/town centres, offering full hotel services, but no dinner, but will be within easy walking distance of a range of places to eat.
Budget Hotels are part of a chain of branded hotels offering clean and comfortable en suite facilities, 24 hour reservations and a consistent level of facilities. They are not awarded a star rating.
Guest Accommodation categories:
Guest Accommodation tends to be personally run by the owners.
Guest Accommodation is the category which encompasses anything from one-room bed and breakfast to the larger places found in our coastal resorts, which may offer dinner and may be licensed. Bed and Breakfasts generally accommodate no more than six people. It’s like staying as a special guest in someone’s home. Guest Houses tend to have more than three rooms and may offer dinner to their guests. Some may be licensed.
For self-catering accommodation:
The layout and design of the accommodation and the range and quality of the kitchen equipment is assessed, as well as the quality and comfort of the bedrooms and bathrooms and most importantly, the cleanliness.
Hostels: hostels provide safe, budget-priced accommodation for young people, families and larger groups and are star-rated. higher rated accommodation often provides en-suite rooms.
Breakfast Award New for 2010 – given to hotels and B&Bs with high scores for breakfast.
For serviced accommodation, there are two separate schemes – one for hotels and one for Guest Accommodation.
Holiday, touring, and camping parks and holiday villages: visitEngland awards star ratings reflecting the overall quality of the park from one to five stars - five stars being reserved for parks of exceptional quality.
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www.visitblackpool.com H
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