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GENERAL INFORMATION


Pre-departure preparation Once your holiday is booked we will send you an immediate confirmation of your booking with detailed tour information. Approximately 2 to 3 weeks before your departure you will receive your e-ticket confirmation, itinerary with flight details, ticket wallet and labels.


Passport, visa and immigration requirements Passengers must carry passports valid for 6 months from their return date. Holders of passports which are not British should take particular care as visa requirements may differ and it is most important that your passport contains the correct visa for your journey. If you would let us know, at the time of booking, what kind of passport you hold, we would be pleased to advise you accordingly. However, it is the personal responsibility of the passenger to make sure his or her passport is valid and contains the necessary visa and travel documents for his or her journey. As visas are issued within a time limit, we strongly advise that no visas are obtained prior to eight weeks before your departure date. We emphasise that your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.


Health Health authorities change vaccination requirements as the need may arise and it is advisable to check the up-to-date position before departure. We suggest that you contact the Medical Advisory Service for Travellers Abroad (MASTA) on their travellers’ premium rate health line telephone number 09068 224100 or www.masta.org. MASTA will provide you with written advice on both health matters and Foreign Office travel advice. In the interest of our passengers we have a no smoking rule on all private transportation for accompanied groups.


Special needs/pre-existing medical conditions/altitude The nature of our holidays means that there is inevitably a significant amount of embarkation and disembarkation from vehicles, the negotiation of steps, etc. Travellers who will require assistance or who are not independently mobile should contact us before booking to discuss their precise requirements with us so that full advice can be given. The essence of group travel is the provision of equal amounts of assistance, attention and advice to all members of a group and this may not always be possible if individual travellers require increased assistance. Some of our itineraries reach altitudes of over 2,440 metres (8,000 feet) and it may be inadvisable for any passenger suffering from high blood pressure or respiratory problems to undertake these. If in any doubt, we would advise you to consult your doctor before booking on any of these holidays.


Health and safety standards We take health and safety abroad very seriously and have a dedicated team who assess and monitor the safety standards for all aspects of your holiday, including the hotels, transportation and sightseeing we feature in the brochure. Many of the properties have been personally visited by Bales employees and they, together with hotel managers and our overseas agents, review and monitor the health and safety provisions. Many of the destinations we feature are less developed countries and health and safety does not conform to British standards. Bearing this in mind, we recommend that you take a few


BALES WORLDWIDE BOOKING


CONDITIONS Your contract is with Bales Worldwide Limited, a member of ABTA with membership number V7047 and ATOL holder number 2882.


The following terms in this brochure shall have the meanings set out below when used in these Booking Conditions: ‘We’, ‘Our’, ‘Us’, ‘Bales Worldwide’ means Bales Worldwide Limited ‘Holiday’ means the Holiday booked by you or any person on your behalf. ‘Travel Agent’ means any Agent through whom your booking is made. ‘Force Majeure’ means any circumstances which are unusual and/or unforeseeable which are beyond the control of Bales Worldwide, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation and all similar events outside our control.


‘Major Change’ includes the following when made before departure: (a) A change of resort area for the whole or a major part of your holiday (b) A change of accommodation to that of a lower official classification for the whole or a major part of your holiday, (c) A change of UK departure airport (excluding change of London airports), (d) A change of outward departure time or overall length of your holiday of twelve or more hours. ‘Package’ means a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992. These conditions and the General Information listed here apply to all Holidays and govern your relationship with Bales Worldwide. Please read them carefully before making a booking.


1. Your holiday contract When a booking is made, the ‘lead name’ on the booking guarantees that he or she has the authority to accept and does accept on behalf of all members of your party the terms of these booking conditions. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your Travel Agent. This contract is governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. It is important to check the details on your invoice when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us or your Travel Agent immediately as it may not be possible to make changes later.


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sensible precautions at your hotel (such as checking where the nearest fire exit is and exercising caution when entering the swimming pool). More comprehensive literature regarding health and safety will be enclosed with your final travel documentation and we strongly urge you to read this carefully prior to your departure.


Cost of holiday includes: a) Transportation All travel by economy class air services (from UK back to UK), cruise boat, rail and coach as indicated. b) Transfers Transportation between airports, hotels, cruise boats and rail (and vice versa). c) Accommodation In twin or double bedded rooms (or cabins/berths on cruise boats/trains) with private bath or shower and toilet (where available). Single accommodation is not available in some of the places we visit. The right is reserved to substitute hotels for those named in the brochure when necessary. Single and triple rooms: Whilst the facilities in these rooms are comparable to those of the twin or double bedded rooms, it should be noted that single rooms may not always be in the same area of the hotel as the twin or double bedded rooms and may tend to be on the small side. In the case of triple rooms, this usually consists of a standard size twin or double bedded room with an extra bed which may be of a camp bed type. d) Meals For ease of reference, meals included in any given itinerary are specified each day. e) Sightseeing Excursions are detailed in the itineraries (except optional excursions), including guides, cars, coaches and entrance fees for places visited. Visits to local shops or emporiums are sometimes made during or at the end of the main sightseeing excursion without any obligation for clients to make purchases. f) Gratuities Tipping is included in the cost of your holiday only for included services on Escorted Tours where you are accompanied by a tour manager (porterage, transfers, hotel and restaurant staff and included sightseeing) and Egyptian Dahabiyya holidays. Personal tipping, as always, must remain a matter for the discretion of the individual. Tipping is not included for your tour managers, optional excursions, extensions, unescorted holidays and Tailor Made holidays. g) Tour manager (where applicable) The service of a tour manager in all matters pertaining to the tour operation of an accompanied holiday. h) UK/overseas airport taxes and applicable fuel surcharges The Government imposed Air Passenger Duty Tax (£60.00 upwards) and the passenger service charge of £30.63 (London Heathrow) or £11.20 (London Gatwick) per person (travelling in economy) plus overseas airport taxes and applicable fuel surcharges are included in the price of the holiday. Costs are based on the current exchange rates and airfares applicable at the time of going to press, 1st June 2011, and are subject to increase should these rates change.


Cost of holiday does not include: Passport and visa charges, insurance, optional excursions, personal items such as wine (unless otherwise stated), spirits and laundry, or any government taxes or compulsory charges introduced after the publication of this brochure.


Brochure accuracy All the information in our brochure has been thoroughly checked before going to


2. Prices and brochure accuracy The information and prices shown in this brochure may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the brochure information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us or your travel agent at the time of booking.


3. Passports, visas, health requirements and travel documents The passport, visa and health requirements applicable to British citizens for the arrangements we offer will be advised at the time of booking. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. In the event we are asked to reissue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.


4. Insurance We consider adequate travel insurance to be essential. Please read your policy and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. For those who participate in sports, water sports and winter sports whilst on holiday it is your responsibility to ensure that you obtain the relevant insurance cover


5. Your financial protection When you buy an ATOL protected air package from us you will receive a confirmation invoice from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 2882. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad or will arrange to refund any money you have paid to us for an advance booking, except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. For further information, visit the ATOL website at www.atol.org.uk The price of your holiday includes £2.50 per person (correct at time of print) as part of the ATOL Protection Contribution (APC). This charge is included in our advertised prices and shown on your confirmation invoice. If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply.


6. Paying for your holiday In order to confirm your chosen arrangements, you must pay a deposit (or full payment by credit card or debit card if booking within 12 weeks of departure). The balance of the cost of your arrangements (including any surcharge where applicable) is due not less than 12 weeks prior to departure. Final balance payment may be required earlier for certain destinations and products such as Dahabiyya charters, Antarctic and Galapagos cruises and you will be advised of this at the time of booking. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 9 will become payable. Except for flight inclusive bookings, all monies you pay to one of our authorised travel


It’s our experience that makes yours


press in July 2011. However we realise that there may be subsequent changes due to circumstances beyond our control and occasionally a holiday may not operate as planned. An airline may change its flight schedule half way through the season thereby upsetting the whole itinerary which we hastily have to amend or a hotel may be taken over or even closed down unexpectedly causing us difficulty in finding one of a comparable standard. Government action has been known to affect holidays in certain areas and the weather can be unpredictable. Should there be any changes within a holiday on which you are booked to travel, we shall do our best to keep you informed of the situation prior to departure. The travel arrangements featured in our brochure are planned up to two years in advance. We reserve the right to alter any of the prices and services offered in our brochure at any time prior to the issue of our Confirmation Invoice when a contract will exist. Any such changes will be advised at the time that you make your booking.


Validity of brochure The programme of travel in this brochure operates from January 2012 to April 2013. Bookings for departures after this date will be treated as advance registrations. The validity of this brochure expires on the publication of the Company’s relevant brochure for 2013/14.


International Air Transport Association The itineraries in this brochure use the regular airlines of IATA as appropriate.


Minimum numbers Kindly note that all our Escorted Tours are subject to a minimum number of passengers to operate and their position is reviewed 14 weeks prior to departure. In the unlikely event that an insufficient number of people have booked to make your holiday arrangements financially viable, we will inform you at this stage or no later than 8 weeks before your departure date. Naturally we would offer you an alternative holiday or a full refund. If viable, we will endeavour to operate departures with less than six passengers


First and Business class When requesting First or Business class travel, you are asked to note that first and business class travel usually applies to the international sector departing from and returning to the UK. Flights within the UK or within countries overseas may be in economy class. You are advised to check and confirm full details of your flights at the time of booking.


Older passengers We are always delighted to receive bookings from clients over 70 years of age and feel that we have much to offer within the range of holidays we feature. However we would stipulate that those clients in this age group ensure that we are fully advised of any special requirements, as the success of these holidays depends upon us being provided with the necessary information as to their particular needs – this should avoid any problems regarding health on the holiday either to themselves or other participants.


Time schedules Many destinations featured in our itineraries are to less developed countries. Whilst everything possible is done to ensure the smooth running of your holiday, unavoidable delays do occasionally occur, especially in respect of domestic airlines, security clearance at airports and unforeseeable action on the part of government offices.


Tour prices All prices listed in the brochure are correct at the time of printing and are per person price based on twin share accommodation including excursions, meals and international flights unless otherwise stated.


agents for your arrangements with us will be held by that agent on your behalf until we issue our confirmation invoice, after which your agent will hold the monies on our behalf. We accept payment by cheque, credit card and debit card - direct payments to Bales Worldwide by credit card will incur a charge of 2.5% of the value of the transaction (this charge is correct at the time of print and we reserve the right to increase/decrease this charge and you will be advised at the time of booking). Credit Card Fraud Contingency. If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We reserve the right to cancel your holiday if payment is declined or if you have supplied incorrect credit card information. We also reserve the right to do random checks (including the electoral roll) in order to minimise credit card fraud. As a result of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, a copy of your credit card and a recent statement.


7. Your holiday price The prices in this brochure are correct at time of printing, however, Bales Worldwide reserves the right to raise or lower its prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices (both before and after your confirmation has been issued). Please note, changes and errors sometimes occur. Before you make a booking we will give you the up to date price including the cost of any peak- season supplements, upgrades or additional facilities which you have requested. Any increase in price may appear as a flight supplement. In respect of Packages, changes in fees (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/ disembarkation fees at ports/airports and exchange rates) and services mean that the price of your travel arrangements may change after you have booked your holiday. However, there will be no change to the cost of your holiday within 30 days of departure. In relation to package holidays, we will absorb and you will not be charged for any increase equivalent to up to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover the agent’s commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements (excluding insurance premiums and amendments charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The price of your travel arrangements was calculated using the rate of exchange rates on 01 June 2011 and known costs on that date. Air Passenger Duty Taxes and surcharges referred to on price panels throughout the brochure have been calculated to include the UK Government’s Air Passenger Duty (reductions or increases may apply at the time of booking).


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