CREATING SOLUTIONS TO SUPPORT CHANGE
Healthy options
With a new government and funding environment, City & Guilds has been working in local communities to help colleges and centres deliver health qualifi cations.
When the government promised a radical overhaul of the NHS, vocational education in the health and social sector faced huge uncertainty. City & Guilds worked to bring clarity and support through customer-support networking events across the UK. These brought together City & Guilds representatives, local colleges and trainers to consider the way forward. In Harrogate, Anthea Shenton,
Training Director at Care Skills, is helping to deliver apprenticeship programmes and management qualifi cations to the NHS, charities and care groups. For Shenton, gaining clarity on how best to deliver diplomas or apprenticeships is about patients: ‘The health and safety of patients is important, too. These events enable more standardisation so that national qualifi cations are not misinterpreted at a local level.’
Have a look at the wide range of events we offer to support our customers at
www.cityandguilds.com/events
Her qualifi cation gave Health Trainer Helen Terry (left) more career focus
Recommendations Our Net Promoter Score – the likelihood of a customer recommending us – increased to 47%
Firm foundations
With Foundation Learning bringing new opportunities – but also uncertainties – City & Guilds has worked to bring clarity and support to centres.
September 2010 saw one of the biggest changes to education in many years with the introduction of Foundation Learning. A credit-based framework for over-14s, it provides additional options for a wide range of learners alongside GCSEs, diplomas and apprenticeships. The new approach introduces important changes for centres as well as learners. Instead of having a set curriculum, centres need to tailor individual programmes to each student’s needs. In a bid to smooth the transition
process, City & Guilds began piloting schemes in 2009 to highlight areas where additional courses were needed. Huntingdonshire was one of the authorities involved. ‘We wanted more courses on employability, health and skills for working life,’ says Kim Cooke, Huntingdonshire Secondary Education Partnership (14-19) Co-ordinator. ‘City & Guilds looked at the qualifi cations we offered, and at how they could amend, adapt and revise these qualifi cations to help meet the needs of the group.’
Find out the latest about Foundation Learning at
www.cityandguilds.com/ foundationlearning
CITY & GUILDS ANNUAL REVIEW 2009-2010 It’s all in the delivery
Always on the lookout for ways of improving how its qualifi cations are delivered, City & Guilds has embraced new technologies and partnerships.
City & Guilds continued to innovate and improve its learning packages in 2009-2010. Our enhanced logbooks offered fi rst-class support for learners, tailored to specifi c qualifi cations and providing a one-stop shop for recording evidence and tracking progress as learners work through each unit. For tutors, logbooks have become a sure-fi re way of ensuring all assessment criteria are met, approved and recorded in one place. The Walled Garden, our interactive administration service, saw a number of signifi cant improvements that enhanced content and made the service more intuitive for users. The changes have all been designed to make it quicker and easier for centres to fi nd qualifi cations or products, resulting in users being able to complete an order without fuss. There are plans in 2010-2011 for further improvements based on responses from an online survey.
In 2010, City & Guilds and SkilSure
started the development of a QCF- enabled Business and ITQ plus e-portfolio solution. The solution records and stores evidence of learners’ achievements as they work towards completing their qualifi cation, tracking progress and allowing trainers and assessors to support their development. ‘It’s much more than an e-portfolio now – it manages the whole qualifi cation. It’s a really good product,’ said one local authority internal verifi er.
Look around the Walled Garden at
www.cityandguilds.com/walledgarden
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44