Michael Griffi ths’s waste management qualifi cation gave him renewed pride at Veolia
Work with pride
When City & Guilds started working with B&Q in Dublin in 2009, it helped forge a new kind of partnership between employer and employee.
A roadmap for skills
City & Guilds’ focus is on creating strategic learning solutions that combine personal development with corporate objectives, as demonstrated by its work with waste management fi rm Veolia.
To increase focus and maximise resources, businesses are putting extra effort into developing detailed skills road maps that clearly link training to corporate goals. Veolia Environmental Services is one such organisation that recognises the importance of improving the speed and safety skills of its employees who work in waste disposal. Campus Veolia UK was established in 1999 to provide training, and the Campus slogan is ‘achieving business results by developing people’. Its partnership with City & Guilds has achieved exactly that, resulting in a City & Guilds-accredited NVQ in Waste Management. ‘Waste collection is a technical
profession, with machinery and complicated equipment,’ said Roy Fairweather, Managing Director of Campus Veolia UK. ‘It’s important for us to train our people to the best possible standards, and the NVQs have been a good way of doing that. Developing people is not just a good thing to do, it’s the right thing to do. That’s the company’s ethos and we feel very passionate about sticking to it.’
More strategic solutions at
www.cityandguilds.com/employers
Registrations by UK region 2009-2010
England Wales 1,759,773 105,893
Northern Ireland 59,303 Scotland
29,160
Excludes HAB, City & Guilds Land Based Services and ConstructionSkills. Data is taken from SAP Sales Orders
With a perceived lack of career progression in the retail sector, it is critical that employers show commitment to their workforce. B&Q and City & Guilds have been working together in Ireland since 2009 to roll out a programme that gives all non-management staff, regardless of age, the chance to gain qualifi cations while on the job. The partnership shows a clear commitment to staff development, with the aim of providing the very best in customer service. The Retail Skills qualifi cation focuses on retailing best practice, while the Home Improvement Knowledge Qualifi cation (HIKQ) was designed with B&Q to provide the specialist product knowledge needed to serve customers to the highest standards every day. B&Q’s oldest Ireland staff member
is Patrick Casserly, 78, from the Liffey Valley store in Dublin. ‘I’m delighted that I achieved my HIKQ from City & Guilds,’ said Patrick. ‘It gave me a real sense of achievement and shows that B&Q is interested in my development. I now have the City & Guilds logo on my B&Q apron and when I’m asked what it means, customers are really impressed – it makes me feel very proud.’
All the latest City & Guilds partnerships at
www.cityandguilds.com/business
Patrick Casserly, B&Q staff member 20 / 21
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