“Record X really does take
next generation…
call recording to the next level for our channel partners. Our sophisticated solution competes head on with systems that cost up to £80,000 in the enterprise space. This is a real opportunity for solution sellers to grow their businesses on the back of Oak in 2010”
Phillip Reynolds Joint CEO
X
What’s new?
At Oak we develop products that excel and that generate that all important extra income for our resellers whilst delivering extreme improvements for end users and their businesses.
Agent Evaluation
We’ve added a new web based module to our call recording solution. This allows a number of call evaluation templates to be set up and for calls to be listened to and scored accordingly. We’ve also created special summary and itemised reports for the evaluated calls and the related agents. The module can of course be used by any business to evaluate the calls of any person in the business but is most often used for those users that answer incoming calls and perhaps a telesales team that make a large number of outgoing calls.
Evaluation Summary
Run On: 04 February 2010 Page: tension 2 Ian Robinson 6 David Reynolds 4 Steve Randall 2 Toby Moxham 4 Matt Ridgway
Evaluation Detail
Run On: 04 February 2010 Page: 1/2 Help Desk Evaluation - Period : 01/06/2009 to 20/06/2009 Max Extension
202 Ian Robinson
08/06/2009 13:03:48 09/06/2009 11:00:26 08/06/2009 13:15:02 10/06/2009 09:45:41 04/06/2009 11:56:15 18/06/2009 09:46:51
6 Calls Evaluated 204 David Reynolds
04/06/2009 10:00:58 09/06/2009 12:55:23 01/06/2009 11:07:28 01/06/2009 11:08:34
4 Calls Evaluated 236 Steve Randall
04/06/2009 11:42:23 09/06/2009 13:37:38
2 Calls Evaluated 262 Toby Moxham
08000271502
80.88%
01202603321 01202603321
56.62%
603321 603321 607004 607004 41 38 44 31 68 68 68 68
70.34%
01202578099 01202578099 031302585610 07766544251 01202737522 607002 607002 607002 607002 607002 0031302585610 52 48 37 42 56 52 287 68 68 68 68 68 68 408
Total Score
Possible Score
5 Dean Tiller 2 71.32% 97 136 74.41% 253 340 59.56% 162 272 80.88% 110 136 56.62% 154 272 70.34% 287 408
Calls Evaluated
1/2 Help Desk Evaluation - Period : 01/06/2009 to 20/06/2009 Percent
Total Score
Max Possible Score
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