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Avaya partners gain expert aid
AVAYA has extended its Service Expert specialisation to channel partners in EMEA.
The designation enables part- ners to deliver services in conjunc- tion with Avaya and demonstrate their capabilities in implementa- tion and maintenance support. Channel partners can access
Avaya Global Services methodolo- gies and tools. They also receive a broad range of financial, sales, marketing and support benefits. Jan Lawford, Senior Director, EMEA Channels, Avaya, stated: “By extending the skills needed to deliver Avaya services to accredited partners, we are demonstrating our faith in the ability of partners to
Jan Lawford
accelerate service opportunities and provide improved services.” Mark Mitchell, Head of Service
Providers, EMEA, Avaya, added: “The Avaya Services Expert special- isation enables partners to expand their service portfolio with easy access to a broad range of Avaya tools, systems and people.”
Solicitor offers comms fi rms fi xed fee retainer
SOLICITORS Teacher Stern is offering comms channel compa- nies fixed fee retainers to help keep down legal costs which can spiral on hourly-based fee structures. In return for a monthly or
quarterly fee agreed with each cli- ent, Teacher Stern will provide all general company and commercial legal advice. This may include, for example, providing commercial and employment advice and the drafting of commercial contracts. Teacher Stern Partner, Bill Molloy, said: “The client can have
absolute certainty about legal spend each month or quarter. “No matter how many times they seek advice the monthly or quarterly legal bill will remain unchanged. The principal criticism of solicitors has always been that they charge by the hourly rate.” The London-based solicitors
offers free contract audits, fixed fees and initial free case assessments in respect of any disputes. The fixed price monthly or quarterly retainer is in return for servicing all of a comms firm’s legal requirements.
Watchdog gets tough with rogues
OFCOM has turned the screw on rogue comms firms that fleece cus- tomers through the mis-selling and slamming of landline services. Under strict new Ofcom rules, telcos found guilty of slamming could face fines of up to 10% of their turnover. The new regulations, which came into force on March 18th, are designed to protect consumers and enable Ofcom to take swift action against telecoms providers that break the rules. Ofcom Chief Executive Ed
Richards said: “Ofcom will not hesitate to take enforcement action against firms that don’t comply with the new rules.” Slamming and mis-selling are the most complained about issues to Ofcom in the fixed line market, averaging about 750 complaints per month over the last year.
Regulations in focus – see page 30
NEWS
murphx to deploy new interconnect
THE relationship between Cable- &Wireless Worldwide and murphx Innovative Solutions has entered a new phase with murphx increasing capacity via a new interconnect. The move accommodates a steady rise in ADSL2 traffic that murphx is securing, and enables the wholesale connectivity carrier to drive ten times more data across the C&W Worldwide network. Carl Churchill, Director at murphx, commented: “Our rela- tionship with Cable&Wireless Worldwide has been central to our business plan for over seven years. “The result of this strategic alignment has been the capabil- ity to develop our proposition, improve our time to market and add value for our partners in a rapidly evolving industry.” Starting out as a reseller of
dial-up services, murphx has been an active participant in C&W Worldwide’s reseller training pro-
Opal expands into Ireland
OPAL has secured a new partner- ship with Eire telecom provider Strencom. The deal will see Opal expand its footprint into Eire for the first time. Chris Wood, Opal’s Director
of Product Management, Partner and Value Add, said: “With our partnership with Strencom now in place, Opal can provide a one- stop-shop for true business grade connectivity across UK and Eire.
“Opal is already working with a significant number of large UK retailers with footprints in Eire and proving significant performance benefits and cost savings. “This move was also about lis- tening to, and responding to what our customers want.” Benjamin Shrive, Strencom’s UK Country Manager, said: “We look forward to providing multiple network services in Ireland.”
Carl Churhill
gramme and, as such, has devel- oped its sales knowledge in tandem with the development of C&W Worldwide’s product set. Head of Channel at Cable-
&Wireless Worldwide, David Dewsbury, commented: “Partner- ship is the cornerstone of our chan- nel proposition, and organisations like murphx, who embrace that and work with us collaboratively, are the ones that get the most from the relationship.”
999 feature
O-BIT Telecom is offering an automated 999 feature on the new Calypso system.
The platform is set to replace
the BT system for 999 data base management. The development will go hand-in-hand with O-bit’s Purple Networx portfolio, an end- to-end VoIP solution. O-bit claims to be the first UK company to offer this service entirely automated and supported by Calypso.
Spring into Convergence
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Comprehensive Partner Programme Dedicated Account Manager Discounted Demo Equipment Additional Preferential Discounts Accredited Technical Training Centres Free Sales Training Free Marketing Campaign & Resource Free Pre-sales Technical Support Comprehensive Post-sales Technical Support Specialist Survey and Installation Services
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