26
OFFSHORINGSUPPLEMENT
IN ASSOCIATION WITH
WIPRO CLAIMS
WORLD DUTY FREE TURNS
ASIAN SAP
SOFTWARE FIRST
TO B2B OUTSOURCING
World Duty Free, the UK travel retailer, has selected
GXS Intelligent Web Forms (IWF).
G
XS IWF, a managed service provided execution by increasing automation and
by the business-to-business (B2B) reducing costs, while also giving us superior
e-commerce solutions provider, B2B capabilities,” said Mark Riches, World
is an entry-level B2B e-commerce service Duty Free chief executive.
speci½ cally designed for enterprises seeking GXS IWF enables a company to trade
additional solutions to enable their small- electronically without the need to purchase,
to-medium-sized (SMB) trading partners to install and manage additional software. It
participate in electronic trading initiatives. is designed for businesses with little or no
GXS IWF will play a key role in World internal IT support and enables them to
Duty Free’s sustained drive to boost quickly and cost-effectively participate in
Wipro Technologies, the global IT services business ef½ ciency and ensure its broad EDI and other B2B e-commerce initiatives
business recently announced its support range of suppliers is e-enabled. Now, with introduced by larger trading partners.
of the new SAP Business Suite 7. IWF, World Duty Free will be able to send “World Duty Free is a text-book example
The SAP Global Services partner documents such as purchase orders and of how a forward-thinking retailer is taking
became the only Asian service provider invoices electronically to all of its suppliers. giant strides in modernising its operations
to partner with the German software The suppliers will then receive electronic with the smart application of software-as-
maker as an SAP Business Suite 7 launch documents via a simple multi-lingual, web- a-service to automate business processes,”
partner, to help customers quickly ramp based interface, automatically meeting World said Tom Varghese, product manager at GXS.
up and bene¼ t from the new ½ exible Duty Free’s electronic data interchange (EDI) “World Duty Free operates in a hectic and
and modular software suite to optimise requirements. very challenging environment, where customer
business performance and gain maximum “Success for World Duty Free is all loyalty is all about having the right product in
value from IT investments. about on-shelf availability, based on effective the right place precisely when the consumer
Wipro will focus on streamlining new inventory management and replenishing wants it. This means putting in place systems
and existing installations of SAP Business systems. B2B outsourcing powerfully that can optimise the ef½ ciency of supply
Suite aimed at helping customers not underpins our business strategy and helps chains and replace slow and error-prone,
only manage but also thrive in the current us dramatically improve our supply chain manual processes with highly automated ones.”
economic environment.
“Prevailing tough economic environment
requires businesses to reduce IT costs
while making business ready for future
M&S EXTENDS IT MANAGED
growth,” said Sangita Singh, Wipro senior
SERVICES CONTRACT
vice president. “SAP Business Suite 7
helps businesses align their investments
Marks & Spencer (M&S) has expanded its IT managed services agreement with
to immediate business value through a
Computacenter to help improve time-to-market for new IT systems.
fully integrated and ½ exible application
The new contract sees Computacenter take end-to-end accountability for the delivery of
platform. Wipro has in the past been
IT services to M&S’s six head of½ ce sites servicing approximately 4,000 end users.
involved in the co-development with
Damone Quigley, head of Infrastructure and Application Services at M&S commented:
SAP on key components of the suite.
“The extended new agreement with Computacenter will give us end-to-end availability and
This partnership is in continuation of our
accountability for head of½ ce IT systems and services.”
strategy of co-innovation with SAP.”
As part of this end-to-end approach, Computacenter will be responsible for the full
operation of M&S’s head of½ ce and telephony service desks; Wintel systems that underpin
As a launch partner, Wipro will provide
applications used in the retailer’s 600-plus UK stores; and deploying test, development and
consulting resources, support co-marketing
production virtualised server environments.
activities, and participate in product
The provider will also implement head of½ ce IT infrastructure that will support the
ramp-up activities. The company plans
company’s new point-of-sale (PoS) systems in its stores, as well as problem, incident, request,
to train and certify business consultants
change, release and con½ guration management services, and asset recycling and redeployment
in the new software to provide support
services for meeting waste compliance requirements.
in optimising business processes and
“We have an outcome-based managed service with Computacenter that will reduce
providing strategic consultation to
our risk and increase the quality of IT service for the business. This ultimately means a better
customers.
shopping experience for M&S’s customers both online and in our stores,” commented Quigley.
RETAIL TECHNOLOGY MARCH 2009
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