OFFSHORINGSUPPLEMENT
25
IN ASSOCIATION WITH
SAINSBURY’S SIGNS NEW
GLOBALEXPENSE CONTRACT
S
ainsbury’s, one of the leading food retailers more time-consuming and reimbursement of system that ensures VAT and PAYE liabilities are
in the UK, has renewed its contract with expenses was often a slow process. Following correctly dealt with and this was highlighted in a
GlobalExpense, one of Europe’s largest the initial implementation we introduced recent tax audit. We are able to easily con½ gure
payers of employee expenses, to outsource its company credit cards where transactions the system to highlight any claims made outside
expense management process for a further ½ ve interface to GlobalExpense each week to allow of the company policy and provide valued
years. quick and easy reconciliation. The introduction management information to stakeholders. All
Over 13,000 colleagues now have their of this functionality allowed the removal of receipts are checked and then scanned by
expenses paid by the outsourced web-based the need to use cash for goods not for resale GlobalExpense staff and available online. And the
system, including directors and colleagues and expenses, vastly improving ef½ ciency, cash helpdesk service provided by GlobalExpense
at the Store Support Centre and within the management and signi½ cantly enhancing controls. is excellent – our knowledgeable account
distribution network as well as store colleagues “With a large number of colleagues manager works with us to ½ nd opportunities to
from over 800 stores. claiming expenses in 2004, we wanted to maximise potential cost savings.”
Keith Simson, contract manager at Sainsbury’s ½ nd a solution which would provide a more
said: “We implemented GlobalExpense ef½ cient and speedier way of managing
across the entire company in late 2004 and in expenses. We looked around in the market
PHONES 4U SIGNS
November 2008 we renewed the contract for and found that GlobalExpense was the only
$100-MILLION IT
a further ½ ve years. There is no doubt that it is system that provided a full, end-to-end expense
extremely bene½ cial for those colleagues who management system that met our requirements,
OPS DEAL
regularly submit expense claims, including travel, and this is still the case in 2009. The data held
4UGroup, the holding company of Phones
mileage and hotel accommodation. With the in the system allows management to receive
4U and other organisations in the UK
new system, all colleagues can submit expense highly detailed information break downs of all
telecommunication and ¼ nancial services
claims, any time, anywhere and be paid three expenses and the system is certainly making life market has signed a managed IT services
days after authorisation direct in to an account of easier for our managers who have to approve deal worth $100 million (£71.9 million) with
their choice. claims on a daily basis.”
Tata Consultancy Services (TCS).
“Previously the company relied on using Simson concluded: “GlobalExpense is a
Under the agreement, TCS will provide a
a manual paper-based system, which was very useful and powerful tool. We now have a
full range of IT and business change services
to 4U Group including: service management;
application support, maintenance,
BRITISH AIRWAYS EXTENDS
management and development; data centre
and desktop services; helpdesk; networks
APPLICATIONS PARTNERSHIP
and communications; business support; and
management of all third-party contracts
for the organisation’s retail operations. This
British Airways, the UK’s will enable the group to improve IT service,
premier airline has just signed a increase capacity, boost skills, create a more
multimillion pound application
½ exible IT model and ultimately enhance
testing deal with global technology
the business to meet current and future
company, NIIT Technologies.
demands.
The three-year deal enables
“This relationship with TCS is part of our
ongoing commitment to further enhance our
the support and testing of
business, deliver on our strategy and meet
business critical applications
the ongoing needs of our customers,” said
across various business areas of
Darren Billings, chief technology of¼ cer at
the global airline.
4U Group. “TCS, with its strong track record
The contract is one of the largest ever deals to be signed by NIIT Technologies within
of delivery and its unparalleled heritage
the UK airline industry and follows a twelve-year relationship between the two companies. within the Tata Group, was the partner of
The deal comes as the airline industry has come under increasing pressures from choice to help us meet these goals.”
rising costs of fuel, the credit crunch and falling consumer con½ dence. British Airways has
“This contract demonstrates that while
also undertaken a cost mitigation exercise with their global partners to reduce costs and
there is undoubtedly unrest in global markets,
maintain competitive.
there is still interest and investment going into
Mike Doyle, British Airways IT application support manager stated: “We are extremely
outsourcing contracts,” said Ian Brown, Senior
Analyst at Ovum. “However to close the deal,
pleased to continue our long term partnership with NIIT Technologies. They have proven
vendors need to show how they bring value
to be a ¾ exible, reliable partner evolving with our business and the technology trends
to the table, in terms of high quality delivery,
within the airline industry.”
extensive skills and competitive pricing.”
MARCH 2009 RETAIL TECHNOLOGY
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