ONLINE NEWS
UKGC urges operators to review ‘unfair’ T&Cs T
he UK Gambling Commission (UKGC) has urged operators to review their terms and
conditions to ensure consumers are treated fairly.
The call comes in the wake of a joint initiative between
the UKGC and the UK’s Competition and Market Authority (CMA), where the two organisations looked into unfair terms and conditions by online gaming businesses. The CMA found operators could be breaking consumer
protection law, through terms and conditions of bonus promotions that are not clear. In addition, some operators may have restricted customer rights and ability to access their own money and winnings. Other concerns highlighted by the CMA include consumers being unable to clearly distinguish between play with the bonus balance and the deposit balance, as well as promotion-specific play restrictions not being set out clearly.
The CMA also warned that significant conditions
relating to promotions are not being provided to consumers in a “clear, timely, transparent, non- misleading and prominent manner”, while some
Yggdrasil deals with Tabcorp
operator Tabcorp. Sun Vegas will enjoy Yggdrasil’s full portfolio of slots, including recent releases Jungle Books and Valley of the Gods. It will also have access to Yggdrasil’s collection of in-game promotional tools, BOOST and social sharing tool, BRAG. Fredrik Elmqvist, CEO at Yggdrasil, said: “It has been almost two years since we made the strategic decision to enter the UK, and our growth in the jurisdiction has been very encouraging. Adding a brand as recognisable in the UK as The Sun is yet another major coup for us, and perfectly displays the growing demand for Yggdrasil content in this exciting market.”
Y 48 DECEMBER 2017
ggdrasil games will feature on Sun Vegas after the supplier reached an agreement with
Golden Palace to expand in Belgium
operators are not honouring free bets. In addition, the CMA said some terms are assuming consumers have consented to the use of personal information for promotional purposes
for the benefit of the operator without proper consent. Sarah Gardner, executive director of the UKGC, said: “It is of paramount importance that consumers are empowered to make informed choices about their gambling and that the information available about their rights is correct and clear to them. The CMA’s findings have indicated that currently there is an imbalance between gambling firms and consumers – too often weighted in the favour of the operator. “The CMA has set out its concerns to the gambling
industry – this sets out clearly the changes which online gambling operators need to make to ensure promotions and practices are compliant with consumer protection law. We have been making it clear to the industry that they need to get their house in order on this; the CMA has now set out clearly its concerns so there is no excuse for operators not to act urgently in the interests of consumers. We plan to step up action in the New Year to ensure that consumers are being treated fairly.”
SIS continues greyhound expansion with Orenes
L
ive pictures and data supplier SIS (Sports Information Services), has signed a
multi-year deal with Orenes to provide the Spanish bookmaker with its new and improved SIS greyhound service. As part of the agreement, SIS will supply live pictures, commentary and data for greyhounds and horses across the operator’s entire retail estate. The operator will offer this new
service through its sports betting and online gaming brand
VivelaSuerte.es, which is present in nine Spanish regions, and growing rapidly with ambitions to be a national player. In addition to Orenes, all UK major bookmakers will take the new greyhound service from 1st January 2018, and it will form part of the SIS UK Retail Service from that time. The new service has been
developed by working closely with
race tracks and bookmakers to create an improved offer which meets the market’s growing expectations. Operators across the globe will now be able to take advantage of a more tailored service with better quality racing and scheduling, creating more betting opportunities at times which suit operators’ needs. Juan José López, Betting and Online Gaming Director at Orenes, said: “With increasing demand for greyhound racing in our market in recent years, SIS’s new greyhound service provides our customers with high quality content, at times that suit them.”
G
olden Palace Group is to enhance its online gaming offering in Belgium after
picking up an A+ licence in the country. The company’s
Goldenpalace.be platform will operate under the new licence as it joins a select group of operators to hold this accreditation in Belgium.
Goldenpalace.be launched in 2011 after obtaining a B+ licence from the Belgian Gaming Commission and has recently expanded its casino games service to also include sports betting. Tim Boonen, head of online at
Goldenpalace.be, said: “Improving the player experience has always been a key focus point at
Goldenpalace.be; this A+ license gives us the opportunity to take further steps in ensuring the best possible product gaming experience for our players.”
Latvia sets live casino fee at €400k
L
atvia’s parliament has announced that the licence fee for live casino services in the
country will now set at €400,000 ($475,900) per year. The fee will be implemented from January 1 and apply to all operators that wish to offer live casino in Latvia. Evolution Gaming, which specialises in live casino and dealer games, confirmed the news in a statement on its website, saying that the new fee is an amendment to an earlier decision. Previously, a variable fee of €11,700 per live casino table per year had been up for discussion, but has now seemingly been discarded in favour of an overall fee.
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