INDUSTRY UPDATE THE TILE ASSOCIATION COLUMN Cody Norton Martin Collomosse
Franke appoints two new Field Service Technicians
TTA Inspired by Spanish Tiles in Visit to Castellón
I
n June, The Tile Association (TTA) visited Castellón to find out more about the Spanish tile industry. The educational trip was once again fully funded and provided TTA
members with valuable insights into the latest trends, innovative techniques and sustainable practices that are shaping the future of the tile manufacturing industry. TTA would like to extend a heartfelt thank you to ASCER, the Spanish
Ceramic Tile Manufacturers’ Association and Cámara de Comercio de Castellón for their outstanding support and collaboration during its recent visit to their region. In addition, TTA is immensely grateful to all the tile manufacturers who
graciously welcomed its presence. Their warm hospitality, eagerness to share their expertise and passion for their craft left a lasting impression. Witnessing their dedication and commitment firsthand was truly inspiring, says TTA.
Franke has appointed two new Field Service Technicians to provide technical support to customers with their Instant Boiling Water taps, cooker hoods, and Waste Disposal Units (WDUs). Cody Norton and Martin Collomosse have joined Franke’s Field Service
team, covering the Midlands and East and the North respectively. Their hands- on experience and knowledge of plumbing and gas fitting, gained over many years, ensures they have a skill set to carry out this professional consumer facing role. Cody and Martin will join the five-strong team responsible for visiting
customers’ homes or providing remote support to diagnose and repair issues with Franke products. They are also available to offer training to retailers on product installation in showrooms and to provide advice on technical and maintenance enquiries. Franke’s comprehensive aftersales service includes an optional annual
maintenance package for its instant boiling water taps, 360° support from the Consumer Care team for all inbound customer enquiries, online maintenance videos and guides, a product registration service, and more.
Moores continue unstoppable fundraising efforts for Yorkshire Air Ambulance
Just two months into their fundraising mission, Leeds-based kitchen manufacturer Moores, has raised over £1,300 for its chosen charity of the year, Yorkshire Air Ambulance. As a result of various internal fundraisers such as ‘Wear it Yellow Day’
and an eco-drive, where preloved items were donated to the charity, many members of the team have rallied together to help raise money for this essential local charity. Most recently, Service Delivery Manager Derick Tillett embarked on a
As well as learning from the latest in the Spanish tile sector, TTA was
able to update ASCER on the developments in the UK tiling sector. CEO Kay Porter and Chairman Paul Luff of The Tile Association presented an update on the UK market alongside Secretary General of ASCER, Alberto Echavarría. The relationship between ASCER and TTA can be characterised by the quality of respect and support they provide each other, resulting in stronger trade links and additional benefits between the UK and Spanish tile markets.
u For further information or to join TTA visit
www.tiles.org.uk/join
48 BKU AUGUST 2024
personal fundraising mission, titled ‘The Tour de Appleton’s’, which saw him cycle 45 miles between the 4 branches of Appleton’s Pie Shops, located in Ripon, Boroughbridge, Knaresborough and Wetherby. Surpassing his original goal of £500, Derick raised over £1,100 through this venture alone and is now hoping to make it an annual event following his success. To keep momentum at a
high, Moores are currently gathering a team to take part in the Yorkshire Three Peaks Challenge in September, amongst organising other fundraising initiative such as a ‘Big Yorkshire Day Raffle’.
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