PHAM NEWS | SEPTEMBER 2025 sponsors of Merchant & Distributor News 11 Instantor joins merchant buying group


Plumbing product manufacturer Instantor has joined Plumbing Heating Group (PHG), the UK’s leading merchant buying group for plumbing, heating and bathrooms. As a new supplier, Instantor gains access to PHG’s


powerful network of 276 branches, 248 trade counters and 137 bathroom showrooms across the UK. Members include BBS Plumbing & Heating Supplies, Beggs and Partners, Bell Plumbing Supplies, Bradfords Building Supplies, Duftons, James Hargreaves, Pochin, Richmonds, Spinks, Stuart Plumbing & Heating Supplies, Tucker French, Williams Trade Supplies and Woodhouse & Sturnham. ◼ phamnews.co.uk/925/13


Digital ‘triage’ platform for contractors


City Plumbing has partnered with AI-powered repair platform Help me Fix to assist large plumbing and heating contractors deliver faster, smarter and more efficient repairs. The partnership will help cut unnecessary callouts, improve first-time fix rates and maximise engineer time, backed by the merchant’s national network. Help me Fix is a digital triage platform that enables contractors


and service desk teams to assess faults remotely using Aidenn, an AI assistant that supports real-time diagnosis, guided troubleshooting, and instant video triage with qualified engineers. Through its new integration


with City Plumbing’s specialist boiler diagnostics tool, Fault- Finder, the platform now adds an extra layer of efficiency, allowing issues to be identified more precisely and matched with over 7,000 parts across more than 13,000 boiler models. These parts can then be sourced from City Plumbing’s 360+ nationwide branches, supporting faster access to materials, reduced repeat visits and better productivity. The partnership is designed for service


large-scale contractors


operating across social housing, private rentals, new build and commercial maintenance. ◼ phamnews.co.uk/925/14


Sustainable in Bradford


The latest Daikin Sustainable Home Centre has opened in Bradford, and is the fourth to be launched in partnership with James Hargreaves, the UK’s largest independent plumbers’ merchant. The new centre is now open to both installers and homeowners in the


region. Visitors will have the opportunity to view the heat pumps and innovative technology up close. In addition to serving as a showroom, the Centre also functions as a training facility and a stockist for installers transitioning to renewable energy technologies. Sales director at James Hargreaves, Gary Beaumont, says: “We know how important it is for tradespeople to have access to the right products and the training they need to stay ahead, especially as we all move towards more sustainable homes. This Centre makes it simple and straightforward for our installers to develop their heat pump skills and get hands-on with the latest technology. Plus, it gives homeowners a chance to see these environmentally friendly heating solutions up close and understand the benefits for themselves. We’re confident that this new centre will be a real asset to the community.” ◼ phamnews.co.uk/925/15


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