PHAM NEWS | JUNE 2024 18 Business Matters


Software gets AI to write your emails


Job management software specialist BigChange has developed a new tool using AI to automatically draft emails. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails. It is designed to be fl exible, understanding the nuances of tone, length, and context and each draft can be easily customised. This feature prepares a message for


review which can then be copied and tweaked before being sent. Using AI helps to ensure emails always correct and convey the right message in the


Cover aimed at plumbing contractors


APHC members can benefit from a bespoke insurance offering provided by APHC Insurance Services in partnership with Premierline Business Insurance Broker. Designed for plumbing and heating contractors, the insurance package


More staff , better service


To support its rapid growth, Fergus, the job management software for trade businesses, has expanded its team with the addition of Peter Hunter as account executive, Sarah Kennedy as customer success specialist, Patrick Giller as content manager, and Sam Buck as partnerships manager. This expansion comes as the company aims to help more


right tone, including when responding to common enquiries. “Draft My Email is expected to


transform how people manage their emails,” says Jonathan Isaacs, product marketing manager at


offers a range of covers packaged together to suitably protect most APHC members with a turnover less than £1 million and up to 10 employees. It includes features and benefits typically found in traditional business insurance policies, while also addressing the specific demands and needs of plumbing and heating contractors. Some of the benefits of the insurance package include a 10% discount for APHC members, 24-hour


BigChange. “We see it as a big time- saver especially for users who have to respond to frequent incoming emails. It ensures responses are well crafted, consistent and free of errors.” ◼ phamnews.co.uk/624/01


tool cover, and free legal assistance. In the event of a claim, there is no policy excess on the main covers. APHC Insurance Services is able to arrange cover for various aspects, including public liability, employers’ liability, professional indemnity, legal expenses, goods in transit, motor fleet, tools and business equipment, contracts work cover, business interruption, and directors and officers cover. ◼ phamnews.co.uk/624/02


tradespeople adopt its software for streamlining operations, enhancing effi ciency, and maximising profi tability. The addition of these key roles will ensure users have the support and resources they need to thrive in a competitive market. Peter Hunter


brings a wealth of experience in sales and a good understanding of the construction industry, making him well suited to help trades businesses discover the power of job management software. Sarah Kennedy’s expertise in customer success will ensure users receive tailored support, maximising their software benefi ts. Patrick Giller’s content management skills will drive the company’s messaging, while Sam Buck’s strategic vision for partnerships will open new avenues for growth and collaboration within the industry. ◼ phamnews.co.uk/624/15


(l-r) Peter Hunter, Sarah Kennedy, Patrick Giller, and Sam Buck


Multi Award Winning Ventilation Manufacturer, Home of the Rapid Self-Seal Ducting!


Verplas is a leading ducting manufacturer helping the industry create healthier and more sustainable homes through offering a wide range of ventilation products that enhance air quality and reducing condensation and mould. Recognised for customer excellence by winning a gold award for both Investor in Customers and the UK Customer Experience Awards.


We’re committed to innovation and sustainability by using recycled UK-sourced plastics which significantly lowers the carbon footprint.


Verplas offers a patented Rapid Self-Seal range in both standard PVC and thermally insulated ducting that exceeds building regulations for ducting insulation, while offering products that are easy to install and reducing labour. Verplas’ comprehensive product range includes ducting, grilles, fire sleeves attenuators, air valves, flexible ducting and much more.


Verplas is the ideal partner for those who are looking to work with a ventilation manufacturer to help create high-quality, sustainable buildings with excellent air quality.


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