Networking and Communications
Next-gen connectivity takes MSPs to the next level
Sean Lowry, CTO at Glide discusses how next-gen connectivity solutions benefit managed services providers (MSPs).
M
odern connectivity solutions provide MSPs with many benefits such as improved connectivity, enhanced
productivity, and high-quality user experience (UX). Today, broadband solutions can facilitate faster
and more seamless internet access. Tis allows MSPs to seamlessly utilise bandwidth-intensive applications including video conferencing apps, cloud-based collaboration tools, and data-sharing soſtware. Meanwhile, advanced connectivity solutions also positively influence productivity, delivering multi-gigabit broadband speeds and IoT- enabled networks with minimal disruption. Tese connectivity solutions can be tailored to
the specific speed and bandwidth needs of MSPs. Due to the evolving demands of their clients, MSPs’ requirements can quickly grow. Leveraging advanced connectivity solutions allows these organisations to seamlessly leverage the services provided by their internet service providers (ISPs), without investing in physical infrastructure and bearing maintenance costs. All of these benefits combined can help MSPs become more efficient with a top-tier UX to thrive in this rapidly changing landscape.
What specific features and capabilities should MSPs serving small businesses look for in broadband services to support their operational requirements? Every company has unique broadband requirements based on several factors, such as the number of staff they employ, the tools
28 | November/December 2023
and applications they use, and the services they offer. However, MSPs must look for a few specific core features that will prove highly beneficial in both the short and long-term. Firstly, speed and bandwidth are crucial
elements to consider when opting for a broadband service. MSPs should choose the appropriate speed to seamlessly serve their customers. Usually, symmetric speeds are recommended for enterprises that require fast upload and download speeds for different purposes such as for video conferencing or uploading large files. Another key capability that MSPs serving SMBs
should look for, is scalability. With significant growth potential, their requirements can grow
quickly. To facilitate increased bandwidth or additional services without a hassle, MSPs must deploy a scalable broadband solution. Meanwhile, to ensure that these two features function consistently,
MSPs must select a reliable ISP in the first place. Downtime can disrupt business activities and can lead to reduced productivity and financial loss. MSPs must partner with ISPs that can offer speed, scalability and reliability all together.
How does reliability impact the operations and efficiency of MSPs? A network can influence MSPs’ ability to deliver high-quality services to their customers. If the connection isn’t reliable, it can hinder the efficiency and effectiveness of the services MSPs
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