Education spotlight
KBA enhances communications reliability and versatility
Kettering Buccleuch Academy (KBA) has upgraded its communications with Avaya Cloud Office by RingCentral.
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vaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing Kettering Buccleuch Academy (KBA), a multi-age, all-through school
located in Northamptonshire, with its all-in-one, cloud-based communications solution to create a more cohesive digital environment. KBA chose Avaya Cloud Office for its ability to meet the school’s needs with a reliable, always-on platform delivering the latest communication technologies including team messaging, video meetings, intelligent voice routing, centralised automation, and robust analytics. The simplified solution offers them the versatility to use feature-rich handsets and application delivery on a single device while delivering greater operational efficiency with increased cost savings. The core of KBA’s success is effective communication with all
stakeholders, both directly within the school and indirectly using technologies such as audio, video and messaging systems, and employing these functions to enable better outcomes. This begins in the classroom, but also includes the links between departments, with parents and carers, with partners and suppliers, and with outside authorities. The academy holds its communications technology to a high standard and
has had a long-standing relationship with Avaya and its local delivery partner, UCAdvisor. Together, KBA’s technology partners delivered a plan to execute on the school’s digital transformation objectives and migrate them to a cloud- based communications platform. Avaya Cloud Office provided KBA a solution that met their needs for functionality, reliability, and an improved admin experience in a cost-effective and easy to migrate implementation. Adam Burn, ICT systems manager at KBA recognised the school’s long-
standing relationship with Avaya through local delivery partner, UCAdvisor. After exploring other options, KBA ultimately chose to
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remain with Avaya and deploy Avaya Cloud Office. UCAdvisor was able to cover the cost of deployment with grant funding, as well as provide handsets for KBA without cost that delivered enhanced functionality with a familiar interface. “Devices and handsets were important considerations for us,” said Mr
Burn. “Avaya Cloud Office allows us to use smartphone apps when remote, but we also have a suite of devices on site that staff are familiar with and that withstand the daily rigors of school activity.” With Avaya Cloud Office, KBA maintains centralised control and
provides full transcription and text delivery to users. Overall, communication capabilities have improved significantly as a result of the transition to cloud. “It’s clear that voice is no longer the only way to stay in touch with
customers and colleagues,” said Tim Sherwood, VP of product and offer management, Avaya. “Instead, chat/Instant Messaging (IM), often begins an interaction that may escalate into an audio, video, or content sharing session. The reality is employees and customers expect more – they want a seamless and intuitive communications experience that fits into how they work instead of changing the way they work, helping them stay in touch on their device of choice as they move throughout their day. Avaya Cloud Office can fundamentally enhance the way your business communicates with customers, partners and across your organisation by simplifying the way you call, chat, meet and collaborate.” “Avaya Cloud Office has reduced management overhead, allowing us to
focus more on our core activities, while improving the service we can deliver for parents and students,” said Mr Burn. “UCAdvisor clearly understood our initial requirements and helped us save a significant amount on upfront expenditures.”
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