RETAILERS
the lookout for the best of the best in cargo and family transport, we already have some exclusive brands in the UK from brands like CA-GO and Black Iron Horse.
How many staff do you have? What are your opening hours? We have four members of staff - two in the Camden store and two in the Notting Hill branch. Camden: Harry and Tullen. Notting Hill: Myself and
Ryan.
Both stores are open 9am-5:30pm Monday to Friday, mainly by appointment as this gives us the opportunity to set aside the right amount of time and communication to understand our customers’ needs and for them to test ride anything and everything they wish.
Do you have any tips you’d like to share with other retailers? Take time to really listen and understand your customers’ individual needs. I have worked in a fair few shops over the 18 years I’ve been in the bicycle industry and there is a lot of ‘one bike fits most people’s needs,’ but what works for you and your needs and wants can be very different to what is right for someone else’s life and family. Alongside this, test rides are mandatory. The majority of people wouldn’t buy a house without going in the door first and you wouldn’t buy a car without a test drive first, so why should they buy a bike without trying it first.
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www.bikebiz.com September 2022 | 16 October 2023 | 27
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