RETAILERS
‘FOCUS ON CUSTOMER EXPERIENCE, STAY ADAPTABLE AND EMBRACE INNOVATION’
We also promote electric bikes as a green and eco-friendly mode of transportation, striving to make a positive impact on the environment and our community.
How has business been for you over the last 12 months? To be honest, if we said the past 12 months have been easy, we’d be lying. While the pandemic initially brought a surge in business for us, once things started returning to ‘normal’, the bicycle industry faced significant challenges. We found ourselves grappling with overstock and struggling to source parts from suppliers in a timely manner. Despite the challenges, our commitment to delivering personalised experiences and fostering a sense of community within the cycling world remained unwavering. Our dedication to customer satisfaction has earned us positive feedback and repeat business, reaffirming our belief in the value of our approach.
What are your plans for 2024 and beyond? As we look ahead to 2024 and beyond, our focus is on continued growth. Despite the challenges of the past year, we remain optimistic about the future of the electric bike industry and are committed to staying at the forefront of it and continue serving our customers with excellence.
the ages of 14 through to 80+ seeking accessible and enjoyable ways to stay active. At Espokes, we believe that everyone deserves to experience the joy and convenience of cycling, and we are committed to serving all members of our community with passion and expertise.
What makes your business unique? Our uniqueness stems from several key factors that set us apart in the electric bike industry. Firstly, as a family- run business, we bring a personal touch to every aspect of our operations. This makes for a warm and welcoming atmosphere, where customers feel valued and well-cared for.
Secondly, our commitment to excellence is evident in everything we do. From the premium customer service provided by Lucrezia to the expert mechanical skills of Howard, and the innovative marketing strategies implemented by Laura, each member of our team plays a crucial role in delivering exceptional experiences to our customers.
16 | June 2024
How many staff do you have, what are your opening hours? In addition to our core team [Lucrezia, Howard, and Laura], we also welcome occasional work experience students and casual staff to help out during busier periods. This additional support allows us to maintain our high level of service and meet the needs of our customers, particularly during peak times such as the summer months. As for our opening hours, we are open from Tuesday to Saturday, 10am to 4pm. We understand that our customers have busy schedules, so we do also offer out of hours appointments to help out when needed, especially for collection/drop offs into the workshop. Additionally, our online presence allows customers to contact us outside of our regular opening hours for enquiries or assistance.
Do you have any tips or advice you’d like to share with other retailers? Focus on customer experience, stay adaptable and embrace innovation.
www.bikebiz.com
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