Sharon Fisher Head of Trust and Safety in Player Support
Adina Surdu Client Director Fire Without Smoke, a Keywords Studio
Now Hiring!
Just some of the many roles open at Keywords
HAVING WORKED in the gaming industry for 15+ years, the safety and engagement of gamers and moderators is something I’m very passionate about. My role as Head of Trust and Safety helps ensure our moderation teams have all the necessary tools to keep our clients’ players safe online. The gaming industry on its own is so
dynamic, and the online world moves even faster than real life. The amazing Moderation teams at Keywords have been incredibly committed to making sure everyone is aligned to the same goals for our clients and their players’ safety. 2022 brings with it the opportunity
to take Trust and Safety to the next level for our clients. By making sure the well-being of our moderators is at the top of the list, we are also helping enable positive and engaged communities, improving escalation processes, all while collaborating closely with our clients and with third-party tools. With the forward-thinking and
supportive framework of my team, I believe we can successfully act upon cases that prevent players from having the best experience, expand the community and help create a safe environment for players, moderators and gaming companies.
IN MY ROLE as Client Director, I work alongside our clients and our internal team to uncover the magic in a game and bring it to life for a worldwide audience. My favourite part of our industry is how passionate gaming communities are about the content we put in front of them – and we truly understand that because we are our audience. From our cinematographers to our accountants, we’re all gamers in one way or another. The pandemic has allowed us to take
a long hard look at our culture, and from the many hats I wear day-to-day this is by far my greatest passion: building a culture where we celebrate the team around us, where everyone feels fulfilled and supported to do their best work. Fire Without Smoke is a creative and
marketing studio solely for the games industry. We’ve never done anything else. I’m thrilled to be part of this team, and to keep pushing creative excellence in the industry, alongside my Keywords colleagues around the world.
June 2022
Jobs 57
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